Reliability Field Service Manager

Reliability Field Service Manager at Wilcox + Flegel - Guardian Department

We are seeking a dedicated, safety-focused individual with strong leadership skills to join our Guardian Reliability Services Department! As the Reliability Field Service Manager, you will play a crucial role in developing strong connections and ensuring efficiency of our field service operations. If you are a proactive leader with a passion for driving reliability and performance in field service operations, we would love to hear from you!

This position requires frequent travel across customer and work sites.

• Medical, Dental, Vision, RX, Optional FSA
• Optional Medical Waive Bonus
• Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
• 401(k) with generous company match
• Paid Vacation Time, 120 hours per year
• 7 Paid Holidays
• Working Holiday Pay
• Paid Volunteer Hours
• Employee Fuel Discount Account
• Profit Sharing Program
• Wellness Program Incentives
• Recognition & Reward Program
• Team Member Referral Bonus
• Boot Reimbursement

The Reliability Field Service Manager is responsible for the overall performance, inventory, technician supervision, and daily operation functions for the Guardian Reliability Services department. The RFSM ensures the delivery of high-quality service to our customers while developing a strong, connected team of field personnel across the territories we serve. This role demands frequent travel to customer locations and field sites to lead by example, mentor and train technicians, ensure adherence to technical and safety standards, and nurture a strong performance-based, customer first culture.

The RFSM is expected to bring a mechanical trade background, be highly adept in technology platforms like computer maintenance management systems (CMMS), asset tracking, and demonstrate strong leadership abilities. A successful RFSM balances operational efficiency, technical excellence, and a commitment to technician growth and outstanding customer experience. This position is a Safety Sensitive position. Responsible to consistently role model our Core Values.

To create lasting partnerships with our customers, our employees, and the communities we serve.

We make distribution effortless.

• Positively Impacting Others – Create positive energy using empathy and kindness
• Adapt to Change – Embrace and excel in a changing environment
• Team Environment – Create synergy with common purpose and commitment
• Honest Communication – Communicate to build trust and mutual respect
• Safe and Strong Work Ethic – Consistently producing high quality work in a safe manner

• Field Leadership & Technician Development
  • Serve as primary field leader and point of escalation for service technicians.
  • Actively travel to customer locations to coach, support, and train field technicians.
  • Lead regular in-person and remote performance reviews, skill assessments, and development plans.
  • Foster a customer first culture that encourages growth, accountability, and pride in work.
  • Promote a culture of safety, collaboration, and respect in every work environment.
• Operational Oversight
  • Ensure field services are executed safely, efficiently, and with excellence.
  • Coordinate technician schedules, job assignments, and logistics in alignment with customer needs and company capacity.
  • Maintain field readiness by overseeing truck inventories, tooling, and equipment inspections.
  • Review service logs, field data, and reports to ensure quality and identify improvement areas.
  • Uphold proper documentation practices in CMMS and related platforms.
  • Train and certify technicians to be fully competent and able to perform all service types to a high standard and ensure customer satisfaction.
  • Maintain frequent contact with team members to remove obstacles, streamline processes and procedures, and ensure profitable operations at each job.
Customer Experience & Issue Resolution
• Support strong, professional relationships with customers in the field.
• Quickly and effectively resolve service-related issues and customer concerns.
• Champion service excellence by ensuring each field…