Retail Business Operations Manager

Retail Business Operations Manager at Wilcox + Flegel Oil Co.

The Retail Business Operations Manager is a key leader of the Retail Leadership Team. This position is responsible for developing and implementing strategies and programs that will enable and ensure highly successful management and growth of our locations. The role partners closely with the Director of Retail Operations, District Managers and General Managers to drive consistent execution, profitable growth, strong team culture, and exceptional customer experience across a fast‑growing retail network.

The manager will model our Core Values at all times.

• Builds, leads, develops and manages a high‑performing Retail Business Operations Team, ensuring each member delivers a high level of service and results aligned with the organization’s mission, vision, values, and strategic goals.
• Champions the implementation of Entrepreneurial Operating System (EOS) within the area of responsibility and supports competency growth and development of direct reports.
• Designs and executes operational strategies, programs and procedures that optimize store performance, drive profitability and deliver outstanding customer experience across all retail locations.
• Coaches and mentors General Managers to strengthen execution, leadership capability, and customer experience.
• Leads key operational retail initiatives and strategic projects, including new market opportunities, acquisitions, and brand expansion.
• Conducts regular store visits to assess conditions and opportunities, providing coaching and feedback to location leadership and District Managers.
• Leads and manages store fuel and in‑store retail pricing strategies to maximize volume, margin, and competitiveness.
• Manages price book, oversees accuracy, category performance and merchandising standards to increase sales and inventory turns.
• Develops and leverages KPIs to measure success, analyze trends and communicate data to develop deliberate action plans.
• Works with the team to prioritize, research and recommend solutions to support the organization’s goals for retail and POS technology optimization.
• Projects manager on implementation of retail back‑office system and ERP; super‑user and trainer/advisor to Retail Team.
• Manages rebate programs and loyalty rewards platforms, promotions, campaigns and reporting.
• Builds and maintains positive, effective relationships with suppliers and vendors to ensure timely and cost‑efficient delivery of goods and services.
• Develops and implements marketing initiatives to drive customer traffic, increase sales and profitability, and boost loyalty.
• Keeps abreast of industry trends and competitive activity to identify opportunities for growth and improvement in sales, loyalty, profitability and retention/engagement.
• Other duties as assigned by Manager.

• Excellent interpersonal, verbal and written communication skills.
• Strong leadership and managerial skills.
• High organization with strong ability to prioritize, delegate and follow‑up.
• Ability to assess competing demands and determine appropriate direction.
• Proven ability to learn quickly and adapt to a changing environment; agile, flexible and resilient.
• Extensive experience and knowledge of convenience store operations.
• Comprehensive understanding of retail operations, best practices and applicable laws and regulations.
• Experience developing and managing budgets.
• Experience performing in a complex, rapidly changing work environment.
• Knowledge of metrics, KPIs and business acumen to understand business challenges and opportunities.
• Proven ability to develop highly collaborative relationships with managers and team members.
• Ability to comprehend, interpret and apply relevant laws, guidelines and policies.
• Results‑oriented, strong problem‑solving and creative solution‑making skills.
• Strong analysis, judgment and decision‑making.
• Available to support 24/7 as needed.
• Available to travel, including overnight travel, as required.

• Bachelor’s degree in Business or related field with at least 10+ years of experience in convenience…