Retail Associate

Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

4 days ago Be among the first 25 applicants

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve the hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us; we strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We have three buying offices in key markets (New York City, Los Angeles, Boston) and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets customers with eye contact, smiles, and courtesy; treats fellow associates with respect; follows best‑practice standards; maintains a clean work area; and ensures proper merchandise presentation. The Retail Associate performs a range of functions in all areas of the store as business needs require and may be requested to perform additional tasks that help achieve customer service and operational goals.

• Safety first: practice safe behaviors and correct or report unsafe conditions.
• Maintain a clear, clutter‑free sales floor and safe egress to emergency exits.
• Show respect and courtesy to all customers and associates.
• Be register‑trained, assist customers with merchandise, answer questions politely and knowledgeably.
• Handle customer service calls immediately and address issues courteously, calling leadership when needed.
• Represent and support the Ross brand at all times.
• Perform cleaning tasks: sweep, mop, dust, wipe counters and mirrors, replenish restroom supplies, and disinfect high‑touch areas.
• Adhere to the company’s dress code and maintain a professional appearance.
• Complete daily assigned sizing and recovery per best practice.
• Expedite new merchandise receipts with urgency, merchandising per guidelines.
• Understand loss prevention and loss‑control programs, including the Shortage Highway and Store Protection Specialist position where applicable.
• Safeguard confidential information, cash, credit card data, and merchandise.
• Follow Mark‑Out‑of‑Stock (MOS) policies and process disposals appropriately.
• Handle all cash, check, charge‑card, and refund transactions accurately.
• Maximize productivity through efficient workflow and continuous improvement.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and leadership in a friendly and respectful manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment (PDTs, registers, PC) as required.
• Stand, walk, and move around the store 100% of the working time.
• Bend, squat, kneel, climb, carry, reach, and stoop regularly.
• Pushing, pulling, and lifting more than 25 pounds occasionally.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• May require additional qualifications for specific assignments.
• Stockroom shift associates must regularly push, pull, and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the role and…