Senior Project Manager

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Position Summary Toptech Systems is seeking an experienced Senior Project Manager to lead strategic software implementation and product development initiatives for customers across the global fuel supply chain industry. This role is responsible for managing complex projects from initiation through delivery, ensuring alignment between customer objectives, technical teams, and business goals.

The Senior Project Manager serves as a trusted partner to customers and internal stakeholders, driving execution, mitigating risk, managing scope and commercial considerations, and ensuring successful outcomes. This position plays a key role within the PMO by mentoring team members, improving project delivery processes, and helping shape project management best practices across the organization.

Why Join Toptech At Toptech Systems, we develop innovative automation and data management solutions used throughout the global fuel supply chain. Our teams combine technical expertise with a collaborative, customer-focused approach to solve real-world business challenges.

We offer:

Opportunities to manage high-visibility, enterprise-level projectsA collaborative and supportive team environment

Exposure to global customers and cross-functional teamsA culture that encourages innovation and continuous improvement

The ability to make a meaningful impact in both customer success and organizational performance

Essential Responsibilities:

(other duties may be assigned)
Lead complex software development, implementation, and customer delivery projects from initiation through successful completion, ensuring alignment with customer objectives and business goals.

Develop and maintain comprehensive project plans, schedules, budgets, resource allocations, risk registers, and communication plans throughout the project lifecycle.

Select, onboard, and oversee 3rd party contractors as needed to ensure optimal resource utilization, accountability and successful project outcomes.

Serve as the primary point of contact for customers on assigned projects, building trusted relationships, and ensuring clear communication, alignment, and project satisfaction.

Partner with Sales and Account Management teams during pre-sales and project planning activities to support successful project delivery, establish realistic expectations, and contribute to Services revenue growth.

Lead project kickoffs, status reviews, stakeholder meetings, workshops, and executive-level discussions to drive alignment, decision-making, and project momentum.

Collaborate closely with Product Management, Software Development, Customer Service, Production, and other cross-functional teams to ensure effective execution and delivery of project objectives.

Establish work plans, coordinate resources, and manage project staffing requirements to ensure project teams are positioned for success.

Identify, monitor, and proactively manage project risks, issues, dependencies, and scope changes, implementing mitigation strategies and escalation plans as necessary.

Facilitate appropriate escalation within Toptech and customer organizations when project timelines, deliverables, or business objectives are age project scope, schedule, and commercial considerations, partnering with…