Repair & Shop Supervisor

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

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The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining the flow and objectives of the service department. This person will answer service calls, emails, and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Ordering repair materials as required depending on the scope and needs of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by the manager.

• Strong problem-solving skills.
• Must be detail-oriented.
• Ability to maintain composure in a fast-paced environment.
• Strong Customer service and consultative skills.
• Able to work in a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and/or related software.
• Positive attitude and desire to grow an existing sales & service business.

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This will also require the ability to lift up to 50 pounds.

• This is a full‑time position. Days and hours of work are Monday through Friday, as needed.

• High School Diploma/GED
• 2+ years in a mechanical environment.
• Driver’s license and reliable transportation.

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F.J. Nugent is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission‑critical products, engineering expertise, and customer solutions to a wide range of industries.

Everyone’s an Owner of the Company
Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad‑based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

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