Russian Bilingual Case Consultant

Summary

Are you driven by empathy and compassion, especially when people need it most? Do you find fulfillment in helping people rather than the powerful? If you answered yes, then our Case Consultant position could be the perfect fit for you! We are seeking a full‑time Russian‑speaking customer service professional who is passionate about making a difference in people’s lives and committed to delivering an exceptional client experience.

As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.

Our ideal candidate embodies the core values of our Case Control Center:
PURPOSE – Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence. The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM, and we are looking for candidates with flexible availability, including weekends.

• $18.50/hour
• $250 Sign‑On Bonus (Eligible after 90 days of employment)

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

• Bilingual in both Russian and English
• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical‑thinking skills.
• Ability to work in a fun, fast‑paced office environment.
• Used to adapting in an ever‑changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. For full‑time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E‑Verify once you have accepted a job offer and completed the I‑9 Form.

Here is a link to Morgan & Morgan’s privacy policy.

Entry level

Full‑time

Consulting, Information Technology, and Sales

Technology, Information and Internet