Customer Service Representative

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast‑paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Receive customer phone calls; provide support to customers (via telephone, fax and e‑mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.

Provide information about products and generate price quotations and generate sales orders in a timely manner.

Refer to product catalogs and specification guides to determine related product uses and applications.

Provide support to outside sales force.

Review job plans and bidding documents for quotes and developing project summaries for outside sales personnel.

Investigate and research all customer inquiries and concerns and follow‑up promptly with the customer.

Help customers with design ideas/problems; provide customer feedback to management.

Retrieve information for Credit Department when needed.

Follow all safety regulations.

Other duties may be assigned as needed.

High school diploma or equivalent.

Must have some previous sales experience, preferably in the construction industry.

Experience with Microsoft Office.

Ability to work in a team based environment.

Ability to do basic math.

Good organizational and problem solving skills.

Experience with multi‑line phone system.

Ability to multi‑task in a fast paced environment.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.