Medical Receptionist

Job Summary: One World Pediatric is seeking a friendly and organized Front Desk Receptionist to join our team in Apopka, FL. As the first point of contact for our patients and families, you will play a key role in creating a welcoming and efficient environment. Your responsibilities will include managing appointments, handling patient inquiries, verifying insurance, and ensuring smooth daily operations at the front desk.

• Greet and check in patients with a warm and professional demeanor
• Schedule, confirm, and manage patient appointments
• Answer phone calls and address patient inquiries in a courteous manner
• Verify insurance information and process payments
• Maintain accurate patient records and update electronic health systems (EHR/EMR)
• Ensure compliance with HIPAA regulations and patient confidentiality
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Coordinate with medical staff to streamline clinic operations
• Maintain a clean and organized front desk area
• Mandatory requirement to upload insurance cards.
• Sign COB form if patient has two insurances when they check eligibility
• Collecting card on file if patient has commercial insurance

• Previous experience in a medical office, preferably pediatric or family practice
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Proficiency in medical software and scheduling systems
• Knowledge of insurance verification
• Understanding of HIPAA and patient confidentiality regulations

• 401(k) Retirement Plan
• Health Insurance
• Dental and Vision Insurance
• Paid Time Off
• Paid Holidays