I.T. Support Technician

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At Kustom US
, we bring order to chaos after disaster strikes – restoring property, stability, and peace of mind for businesses and families across the country. If you are motivated to deepen your technical expertise, enjoy learning about the latest and greatest advancements in tech, and are passionate about supporting the people and technologies that enable teams to operate efficiently, securely, and without disruption across the United States, apply today!

As an IT Support Technician at Kustom US, you provide dependable IT support that keeps Kustom’s teams connected, productive, and secure. You proactively approach challenges with a critical‑thinking mindset, identifying root causes, anticipating issues, and delivering thoughtful solutions instead of temporary fixes. You balance urgency with accuracy, remain calm during complex troubleshooting, and understand that strong IT support combines technical expertise with a customer service mindset.

By staying current on emerging technologies, tools, and IT best practices, you continuously strengthen systems, improve support quality, and help the organization stay ahead of evolving needs.

Based onsite at Corporate Headquarters and as part of a growing team, you support users across the organization, including senior leaders and C‑suite executives. This is a highly visible role that requires sound judgment, professionalism, and the ability to represent IT as a trusted partner to the business. You support day-to-day operations and long-term stability by:

• Providing Technical Support & Troubleshooting
  • Supporting Windows operating systems, iOS devices, and basic Linux environments
  • Troubleshooting and resolving hardware, software, device, networking, and security issues through root‑cause analysis
  • Supporting Remote Desktop Services (RDS) and terminal server environments, including session management and application access
• Supporting Network & Infrastructure
  • Configuring and troubleshooting LAN/WAN architectures, TCP/IP, DNS, DHCP, and VPN technologies
  • Assisting with routing and switching issues across the network
  • Configuring and monitoring Unifi networking equipment, including access points, switches, and controllers
• Managing Security & Access
  • Supporting endpoint security, access control, and firewall configurations
  • Monitoring and maintaining security configurations for devices and networks
  • Configuring and supporting Fortinet firewalls, including security policies and VPN setups
• Administering Microsoft 365 & Identity
  • Administering Microsoft 365 services including Exchange Online, SharePoint Online, One Drive for Business, and Teams
  • Managing user accounts, licensing, permissions, and security settings
  • Supporting Active Directory, Azure Active Directory, and multi‑factor authentication
• Managing Devices, Deployment & Documentation
  • Managing mobile devices and applications using Intune (MDM/MAM)
  • Supporting Windows Autopilot for device provisioning and deployment
  • Documenting system configurations, troubleshooting steps, and resolutions
  • Maintaining accurate hardware and software inventory records

You bring strong technical knowledge paired with a customer service mindset and a proactive approach to problem‑solving. You take pride in what you do, stay curious, and are motivated to continuously deepen your technical expertise while delivering reliable, professional support. You take ownership of issues from start to finish, think critically when troubleshooting complex problems, and remain solution‑oriented under pressure.

Because you understand that professionalism, credibility, and how you show up matter, you communicate clearly and professionally and adjust your approach based on your audience. You build trust through responsiveness, sound judgment, and attention to detail when supporting users at every level, including senior leaders and executives. You’re comfortable operating in a highly visible, onsite role and supporting leaders across the organization as a true business partner, and you contribute to the success of the organization by bringing:

• Five or more years of related IT support…