Certified Veterinary Technician-Shift Lead

Certified Veterinary Technician‑Shift Lead

Join Banfield Pet Hospital in Longwood, FL as a Certified Veterinary Technician‑Shift Lead. In this role you will lead and manage the veterinary medical team, ensuring high-quality client and pet care while driving operational efficiency.

Banfield aspires to be a practice where, as a team, we make a positive impact on pet health care in hospitals, communities, and the field of veterinary medicine. We believe that hiring people with diverse perspectives, ideas, and cultures allows us to deliver the highest quality preventive care. As a Banfield Certified Veterinary Technician, you will work alongside pet health care industry experts to make a difference in the lives of the pets and clients we serve and have the opportunity to grow within the company.

Longwood, FL

Hourly: $23.43 – $33.84 (rate determined by experience, skill level, education, abilities, and local wage laws)

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care, and pet health needs.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, educating them about their pet’s health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets.
• Upon approval from supervising veterinarian, perform veterinary technician appointments under the direction and supervision of a veterinarian and in compliance with state law.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears, and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity while communicating with other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain complete medical charts.
• Ensure the safety of pets, clients, and associates by using safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Train and mentor new paraprofessional associates.
• Perform quality checks of medical records, prescribed medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.
• Utilize technical skills to the fullest within state practice acts regarding the duties of credentialed veterinary technicians and conduct administrative functions as necessary.

• Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service.
• Support Practice Manager in hospital labor management.
• Assist Practice Manager in selection, training, and day‑to‑day supervision of the paraprofessional team.
• Assist Practice Manager in creating an environment where a team can deliver quality, effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare entire team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, and triage the treatment board.
• Assist Practice Manager in identifying bottlenecks and formulating solutions to remove…