Customer Experience & Analytics Analyst
Listed on 2026-11-01
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Customer Service/HelpDesk
Banking & Finance
Mass Mutual Ascend in Cincinnati, Ohio is seeking a Customer Service Analyst to deliver superior service via calls and chat from clients and agents. You will receive training and ongoing support with growth potential in a collaborative, family‑oriented environment.
The role follows a consistent schedule:
Mon-Thu 10:00 AM–7:00 PM EST and Fri 8:00 AM–5:00 PM EST, focusing on analyzing inquiries, de-escalation, and accurate CRM updates.
We are looking to fill the Customer Experience & Analytics Analyst position at Mass Mutual Ascend in OH, United States.
Are you ready to take on the Customer Experience & Analytics Analyst role at Mass Mutual Ascend?
We would love to welcome a new Customer Experience & Analytics Analyst to our group in OH, United States.
For the Customer Experience & Analytics Analyst position at Mass Mutual Ascend, we are reviewing applications now.
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