Customer Care Representative

Location: 100% Remote, must live and physically work in Ohio

Pay Rate: $15-17/hr

Duration: Contract to the end of March 2027 with potential conversion

Shift: M-F, standard business hours (8:00 - 5:00 PM EST)

Start: 12/7

• Reliable attendance and dependable to work 8-5 EST
• Comfortable being on the phone throughout the day
• Comfortable navigating multiple computer systems at once
• Able to work in a fast-paced environment
• Must live and physically work in Ohio
• Reliable home internet with ability to hardwire via Ethernet
• High school diploma/GED

• Call center experience
• Healthcare/health insurance experience

The Customer Care Specialist will provide inbound phone-based customer service to Care Source members, helping answer questions, resolve routine issues, and provide a positive member experience. This is a remote, fast-paced customer service role where you’ll be talking with members while navigating Care Source systems and documenting each interaction.

• Answer inbound calls from Care Source members
• Help members with questions related to benefits, eligibility, claims, transportation, and other routine healthcare needs
• Research information and resolve member questions or concerns
• Navigate multiple computer systems while speaking with members
• Accurately document calls and member interactions
• Provide professional, friendly, and helpful customer service
• Follow Care Source policies, procedures, and HIPAA requirements
• Follow up on unresolved issues when necessary
• Maintain dependable attendance and an assigned work schedule