Client Access Specialist

Position: Copy of Client Access Specialist

About the Role

Client Access Specialist – Riveon Mental Health and Recovery

As a Client Access Specialist, you will provide client‑centered administrative support across multiple locations, serving as the first point of contact for clients, visitors, and vendors. You will greet, check‑in, and direct clients, manage demographics, insurance, and billing information, schedule appointments, and maintain client confidentiality.

Total Rewards Package

– What We Offer

• Inclusive culture with a team atmosphere
• Collaborative environment dedicated to clinical excellence
• Company‑wide all‑staff events with team‑building opportunities
• Wellness programs and activities
• Up to 41 days off per year (32 paid time off + 9 paid holidays)
• Paid bereavement leave, jury duty time, and parental leave
• Company‑supported continuing education & certification
• PPO & HDHP health plan options
• Flexible dental & vision plan options
• Company‑funded Health Savings Account and FSA/DSA tax‑saving accounts
• 100% company‑paid EAP emotional well‑being support
• Added value benefits:
  • Critical illness, accident, and identity theft plans for employee and family
  • Pet insurance
  • Whole and term voluntary life plans, AD&D, and other voluntary plans
• 403(b) retirement plan with company match
• Access to personal financial advisor
• Generous referral bonus program
• License and certification reimbursement and testing fee reimbursement
• Annual tuition reimbursement and travel expense reimbursement
• On‑site pharmacy, casual dress code, shift differentials, and on‑call stipends
• Stipend for bilingual, Spanish‑speaking staff

Position Purpose and Objectives

Provide client‑centered administrative support in an office environment and at off‑site locations, ensuring smooth client flow, accurate data entry, timely billing, and compliance with all privacy and safety policies.

Essential Job Functions

• First point of contact: greet, check‑in, direct clients, vendors, and visitors; maintain orderly waiting areas.
• Collect and update client demographic, insurance, payer, clinician assignment, program, and financial information; relay billing data to the Billing Supervisor; maintain ROI database.
• Determine client eligibility for entitlement programs and sliding fees; complete documentation; keep client data current; coordinate with third‑party payers for coverage verification.
• Schedule clinical appointments using the EMR; place reminder calls; distribute surveys and informational materials; arrange client transportation.
• Answer incoming calls, route appropriately, and use the central paging system.
• Ensure compliance with policies and procedures, maintaining PHI confidentiality.
• Travel between agency sites to deliver work‑related materials.
• Provide clerical support: photocopying, faxing, printing, scanning; schedule interpreters as needed.
• Participate in team training, coaching peers, rotating locations, and covering assignments.
• Initiate purchase orders for departmental supplies.
• Adapt to change, handle stress, maintain attendance, punctuality, teamwork, problem‑solving, and meet all other assigned duties.

Knowledge, Skills, and Abilities Required

• Working knowledge of Riveon policies, client rights, confidentiality, and safety issues.
• Consistently pleasant and courteous disposition to support excellent customer service.
• Comfortable with computer, mouse, Windows, Word, and Excel for check‑in and scheduling.
• Knowledge of proper phone etiquette and conflict‑resolution techniques.
• Sensitivity to different cultures.

Working Conditions

• Office environment; predominantly seated and telephone use.
• Occasional bending, stooping, walking, lifting minimal loads.
• Regular computer use; requires near‑vision ability.
• Extensive face‑to‑face client contact; excellent verbal communication skills required.

Requirements / Qualifications

• High school graduate or equivalent.
• Minimum typing of 35 wpm.
• At least one year of receptionist/switchboard experience in a health‑care setting, or three years of general receptionist/clerical experience.
• Strong customer service orientation and experience.
• Ability to follow written and oral instructions with good judgment and work under minimal supervision.
• Manual dexterity and oral communication skills.
• Ability to work in a fast‑paced environment with multiple priorities.
• Knowledge of phone etiquette; ability to handle difficult customers.
• Computer experience preferred (Windows, Word, Excel).
• Favorable references or evaluations.
• Bilingual (English/Spanish) is a plus.
• Experience with EMR (Electronic Medical Records) is a plus.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Non‑profit Organizations

#J-18808-Ljbffr