Client Access Specialist

Overview

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co‑workers?

Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.

We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.

• Inclusive Culture with a Team Atmosphere
• Collaborative environment dedicated to clinical excellence
• Company‑Wide All Staff Events – have fun while Team building
• Wellness Programs and Activities
• Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
• Paid Bereavement Leave
• Paid Jury Duty Time
• Parental Leave
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• Company funded Health Savings Account
• Company‑Sponsored FSA and DSA Tax Savings Accounts
• 100% Company Paid EAP Emotional Well‑Being Support
• Added Value Benefits including:
  • Critical Illness Plans for Employee and Family
  • Accident Plans for Employee and Family
  • Identity Theft Plans for Employee and Family
  • Pet Insurance
  • Whole and Term Voluntary Life Plans for Employee and Family
  • Voluntary AD&D Plans for Employee and Family
• 403(b) Retirement Plan with Company Match
• Access to Personal Financial Advisor
• Generous Team Member Referral Bonus Program
• License and Certification Reimbursement
• License Testing Fee Reimbursement
• Annual Tuition Reimbursement
• Travel Expense Reimbursement
• On‑Site Pharmacy
• Casual Dress Code
• Shift Differentials and On‑Call Stipends
• Stipend for Bilingual, Spanish‑Speaking

Monday through Friday 8:30 a.m. to 5:00 p.m.

The primary responsibility of the Client Access Specialist is to provide client‑centered administrative support at Riveon Mental Health and Recovery and off‑site locations. The staff in this position are cross‑trained to perform a variety of job functions in various settings including greeting, assisting, and directing incoming clients and visitors, answering and directing telephone calls, ensuring that client data is up to date in the EMR.

• Serves as first point of contact for clients, visitors, and vendors. Greets, checks‑in, and monitors waiting areas. Directs clients and visitors to appropriate destinations. Keeps waiting areas neat and orderly.
• Collects and updates demographic, insurance, payer, clinician assignment, program, and financial information in client medical records. Relays retroactive billing information to the Billing Supervisor. Maintains office filing system and adheres to records retention schedule. Processes release of information requests and maintains ROI database.
• Determines client eligibility for entitlement programs and sliding fees. Completes documentation and collects verification as required by program regulations and keeps client data updated in the electronic medical record. Is attentive to program eligibility redetermination dates and provides timely follow‑up with clients upon arrival for their appointments. Assists clients in understanding and complying with third‑party payer benefits/requirements as necessary. Contacts third‑party payers to verify coverage and plan restrictions and obtains precertification as needed.
  
  Collects payments on accounts.
• Schedules clinical appointments using the EMR. Places reminder calls to clients. Prints schedules and distributes surveys and informational materials to clients as needed. Arranges for client transportation.
• Answers incoming phone calls and routes calls appropriately. Utilizes the central paging system as necessary.
• Follows policies and procedures. Ensures that Clients' protected health information is kept confidential according to agency…