Volunteer, Healthcare

The Volunteer is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Volunteer is a hospice-trained individual from a professional or non-professional background who provides non-medical support services to patients and families, to the professional hospice staff, and the organization.

S/he is essential to the successful operation of the hospice program. S/he may choose the area in which they prefer to function and the hours they are willing to donate. All duties and responsibilities of volunteers require professionalism, sound judgment, and effective communication skills.

Position Summary

The Volunteer is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Volunteer is a hospice-trained individual from a professional or non-professional background who provides non-medical support services to patients and families, to the professional hospice staff, and the organization.

S/he is essential to the successful operation of the hospice program. S/he may choose the area in which they prefer to function and the hours they are willing to donate. All duties and responsibilities of volunteers require professionalism, sound judgment, and effective communication skills.

• Administrative Volunteers:
  Provides assistance in the hospice office or with hospice activities.
• Bereavement Volunteers:
  Provides support to bereavement clients under the direction of the Bereavement Coordinator and the Volunteer Coordinator.
• Patient Care Volunteers:
  Provides visits to support patients and families as outlined in the Plan of Care, including companionship, caregiver relief, running errands, and other duties as assigned. Provides Angel/11th-hour support to patients and/or families as outlined in the Plan of Care, sitting bedside with actively dying patients.
• All Volunteers:
  Submits documentation of all contacts with patients/families, or of any volunteer activity, in a timely manner to the Volunteer Coordinator. Participates in the in-service programs to keep informed about current information pertinent to the volunteer.

• Professional, Certified and/or Complementary Therapies Volunteers:
  Must provide a current license, certification, or proof of training and experience. Minimum of one (1) year of experience required. Ability to maintain infection control requirements. Must be at least 18 years of age.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other
  
  Skills and Abilities:
  
  Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Ability to support dying patients and their families utilizing skills learned in volunteer orientation. Maintain confidentiality of patient/family interactions and information. Ability to follow through on patient care assignments in a reliable manner.