Sales Specialist - Proposals Job Lorain area,Ohio USA,Supply Chain/Logistics

Job Description & How to Apply Below

Customer Support and Account Coordination
- Serve as a customer service point of contact for assigned products, customers, and accounts. Receive, resolve, or appropriately elevate inquiries related to quotations, sales orders, delivery status, invoicing, returns, and basic product support.
Quotation Management
- Prepare accurate and timely proposals and quotations for standard and configured products. Coordinate technical, pricing, delivery, and commercial inputs with internal functions, including Sales, Engineering, Supply Chain, Finance, and other stakeholders.
Order Entry and Administration
- Receive, review, and enter customer orders in SAP. Confirm order requirements, pricing, terms, product configuration, ship-to and bill-to information, documentation, and other details needed for clean order entry and execution.
Order Management and Delivery Support
- Manage orders from receipt through shipment and invoicing, including acknowledgements, expediting, delivery coordination, documentation, and proactive communication of status, risks, and changes.
Commercial and Contractual Discipline
- Work within approved pricing and commercial frameworks. Identify non-standard terms, specifications, or requirements and coordinate required reviews and approvals before acceptance.
Customer Issue Resolution
- Investigate order, delivery, invoice, return, and service concerns; coordinate corrective actions across functions; and maintain clear communication through resolution.
Returns and Service Coordination
- Process return material requests and authorizations, support repair and warranty transactions in accordance with established procedures and approval requirements.
Sales and Process Support
- Maintain accurate customer, quotation, and order information in CRM systems; support regional sales, orders, profitability, and Inquiry-to-Order quality goals; and contribute to procedures, metrics, special projects, and continuous improvement initiatives.

Principal Responsibilities

Customer Support and Account Coordination
- Serve as a customer service point of contact for assigned products, customers, and accounts. Receive, resolve, or appropriately elevate inquiries related to quotations, sales orders, delivery status, invoicing, returns, and basic product support.
Quotation Management
- Prepare accurate and timely proposals and quotations for standard and configured products. Coordinate technical, pricing, delivery, and commercial inputs with internal functions, including Sales, Engineering, Supply Chain, Finance, and other stakeholders.
Order Entry and Administration
- Receive, review, and enter customer orders in SAP. Confirm order requirements, pricing, terms, product configuration, ship-to and bill-to information, documentation, and other details needed for clean order entry and execution.
Order Management and Delivery Support
- Manage orders from receipt through shipment and invoicing, including acknowledgements, expediting, delivery coordination, documentation, and proactive communication of status, risks, and changes.
Commercial and Contractual Discipline
- Work within approved pricing and commercial frameworks. Identify non-standard terms, specifications, or requirements and coordinate required reviews and approvals before acceptance.
Customer Issue Resolution
- Investigate order, delivery, invoice, return, and service concerns; coordinate corrective actions across functions; and maintain clear communication through resolution.
Returns and Service Coordination
- Process return material requests and authorizations, support repair and warranty transactions in accordance with established procedures and approval requirements.
Sales and Process Support
- Maintain accurate customer, quotation, and order information in CRM systems; support regional sales, orders, profitability, and Inquiry-to-Order quality goals; and contribute to procedures, metrics, special projects, and continuous improvement initiatives.

Qualifications

Education
- Associate degree in Business, Supply Chain, Engineering Technology, or a related field preferred; high school diploma or equivalent required.
Customer Service Experience
- At least five years of customer service, inside sales, order management, commercial operations, or related business experience in an industrial or business-to-business environment involving internal and external customers.
Order Management
- Demonstrated experience managing customer orders from quotation through delivery, including order entry, schedule management,…

Sales Specialist - Proposals

Job Description & How to Apply Below

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