Head of Customer Outcome & Retention
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Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
FMX, a remote-first SaaS maintenance platform, seeks a Manager of Customer Outcome Management to lead the COM team. You will drive adoption, value, and satisfaction across post-implementation accounts while identifying expansion opportunities.
With 4+ years in customer success and 2+ years of people leadership, you will mentor COMs, manage retention metrics, and partner with Sales to surface upsell potential. The role supports a flexible schedule in a remote US setting.
We are currently recruiting a Head of Customer Outcome & Retention for our team in Columbus, OH, United States.
This is an excellent role to take on the Head of Customer Outcome & Retention role at Facilities Management Express.
As a Head of Customer Outcome & Retention, you will play an important part at Facilities Management Express in Columbus, OH, United States.
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