Director, Agent Platform PM

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for a Director, Agent Platform Product Management to own the platform where developers build, test and run voice agents on a global communications network. Voice, messaging, agent runtime and the human handoff, on one platform.

This is a hands‑on role: you build alongside the team. Why it matters: AI agents are becoming how businesses talk to their customers, and developers are choosing their platform now.

• Set the strategy and roadmap for the agent builder, runtime, tools, testing and evaluation
• Own developer growth: activation, adoption and retention of developers on the platform
• Deliver natural, low‑latency conversations: turn‑taking, interruptions, speech quality
• Let developers deploy agents in their own cloud, in a hybrid setup, or fully hosted
• Define packaging and usage‑based pricing
• Stay hands‑on: write specs, prototype, build agents on the product, and dig into the data, using AI coding tools
• Run the team AI‑native: specs, prototypes, tests and analysis built with AI.
• Partner with engineering, design and adjacent product teams
• Report progress to executive leadership

• 10+ years in product, 5+ on developer platforms, real‑time media or voice AI
• Grew a developer product: sign‑up, activation, adoption, retention, community
• Hands‑on: you write the spec, build the prototype and use the product daily.
• AI‑native software development: you build with AI coding agents every day and have changed how your team works
• Shipped a voice agent product or a real‑time platform, at scale, with revenue
• Deep fluency in speech‑to‑speech, turn‑taking, WebRTC and SFUs
• Priced and metered a usage‑based platform
• Decide what we build and what we partner for, even when the data is incomplete

• developer growth (activation, adoption, retention); developers building and running agents on the platform; growing live agent usage; conversation latency and quality; revenue growth.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family‑forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

Ring Central’s work culture is the backbone of our success.

And don’t just take our word for it: we are recognized as a Best Place to Work by Built In, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line:
We are committed to hiring and retaining great people because we know you power our success.

Ring Central is a global leader in agentic voice AI‑powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration,…