Maintenance Dispatch Coordinator

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Advanced Solutions and Intelligence Services, LLC (CASIS), is a wholly-owned subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC) headquartered in Anchorage, Alaska. CASIS is an 8(a), ANC-Owned, Small Disadvantaged Business (SDB) headquartered in Sierra Vista, AZ. We are a professional services provider specializing in the delivery of Intelligence Operations and Cyber Support Services to the Department of Defense (DoD) & other agencies within the U.S. Government (USG).

CASIS is a part of Chenega Corporation’s Military, Intelligence, and Operations Support (MIOS) Strategic Business Unit (SBU). The SBU operates as a leveraged services model that increases the depth & scalability of our support staff while reducing costs to our customers. Chenega MIOS has over 1,700 employees located across the United States & internationally, with experience that includes management of contracts valued at $2 Billion that provide services to large federal agencies.

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The Maintenance Dispatch Coordinator will be required to work shifts that include nights, weekends, and holidays.

• Receive, record, and distribute work orders to service crews upon customers' requests
• Repair and services on government mobile and stationary equipment
• Records information, like:
  • Name
  • Address
  • Article to be repaired
  • Service to be rendered
• Prepare work order and detailed notes
• Distribute orders to the service crew
• Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
• Call or write the customer to ensure satisfactory performance of service
• Keep a record of service calls and work orders
• Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
• Other duties as assigned

• High school diploma or GED equivalent
  • Associate degree preferred
• 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
  • Experience with HTEE is preferred
• Must have a valid driver's license
• Must be a US Citizen
• Must pass a CBP Background Investigation

• Strong organizational skills
• Ability to prioritize and multitask
• Proficient in Microsoft Office Suite, i.e., Word, Excel, and Power Point
• Ability to work shift work that includes nights, weekends, and holidays
• Strong oral and written communication skills

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them…