Patient Service​/Front Desk Coordinator Part Time

Patient Service/Front Desk Coordinator Part Time

Join our team at My Eye Dr . We are looking for a motivated individual to operate the front desk, coordinate patient check-in and check-out, manage multiple phone lines, schedule appointments, handle insurance verifications, and provide excellent customer service. Some weekend and evening shifts are required. The role reports to the Office General Manager.

• Provide patients a personalized check-in / check-out process that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker: manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist office staff duties as needed.
• Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctors and team members to provide seamless patient experience.

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure, whilst providing best-in-class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric, thriving in a fast-paced environment.
• Team player willing to collaborate to provide best patient experience.
• Computer savvy with excellent oral and written communication skills.
• Professional attitude and ability to troubleshoot and respond to patient service requests.

• Grow and develop your career through role-specific training programs.
• Participate in our vision coverage and associate discounts on our products.

Entry level

Part-time

Administrative

Hospitals and Health Care

Salary: $45,000 – $50,000

Location:

Washington DC-Baltimore Area

My Eye Dr . is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender, sexual orientation, gender identity, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. My Eye Dr . will not tolerate discrimination or harassment based on any of these characteristics.