Service Desk Lead: ITSM & Security Operations
Listed on 2026-10-07
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Accenture Federal Services is seeking a Service Desk Lead to supervise Tier 1/1.5 support within a secure, mission-focused ITSM environment. The role spans Reston and Lorton, VA, mentoring technicians, refining processes, and driving automation to scale service delivery without compromising responsiveness.
You will own queue health, prioritize workloads, and handle escalations while partnering with cybersecurity, engineering, cloud operations, and mission teams to keep environments secure and
The Service Desk Lead: ITSM & Security Operations position in the Management & Operations, IT & Technology field is open for applications.
We invite applications for the Service Desk Lead: ITSM & Security Operations position located in Lorton, VA, United States.
The following position is for a Service Desk Lead: ITSM & Security Operations with Accenture Federal Services.
Our organisation is growing, and we are hiring a Service Desk Lead: ITSM & Security Operations in Lorton, VA, United States.
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