Enterprise Compliance Program Manager

About the Role

Compliance is more than making sure requirements are followed. It’s about understanding where risk exists, asking the right questions, and helping the organization address issues before they become larger problems.

As the Enterprise Compliance Program Manager, you’ll play a key second-line role in strengthening Southland Credit Union’s Compliance Management System and providing independent oversight across the organization. Reporting to the VP, Enterprise Risk Management, you’ll evaluate compliance risks, challenge business practices, monitor controls, oversee regulatory change, and help leadership understand where attention is needed.

This is an individual-contributor role with no direct reports. Your influence will come through sound judgment, thoughtful challenge, strong cross-functional relationships, and the ability to turn complex regulatory requirements into clear, actionable risk guidance.

You’ll help design, maintain, and assess Southland’s enterprise Compliance Management System as part of an independent second-line governance function. That includes maintaining the compliance risk inventory, governance calendar, monitoring and testing plan, issue-escalation protocols, training oversight, management information, and program documentation.

A significant part of the role is independent monitoring and testing. You’ll develop and execute risk-based compliance reviews that are separate from first-line quality-control activities, evaluating whether controls are appropriately designed and operating effectively. When you identify weaknesses, you’ll document the evidence and conclusions, identify systemic issues, and validate that remediation is sustainable.

You’ll also help the organization respond to regulatory change. You’ll identify applicable developments, document interpretations and impact assessments, identify accountable business owners, challenge implementation plans, track milestones, and independently assess readiness. Business owners remain responsible for implementation, while you provide the independent oversight and challenge needed to help ensure requirements are appropriately addressed.

The work extends across many areas of the organization. You’ll analyze complaint information across channels to identify trends and root causes, challenge corrective-action plans, and elevate potential compliance, Fair Lending, UDAAP, operational, reputational, and regulatory risks. You’ll provide second-line oversight of complaint processes without taking ownership of routine complaint handling.

You’ll maintain the enterprise Fair Lending and UDAAP risk-assessment and monitoring framework, analyze outcomes and exceptions, document issues, and provide objective challenge where potential discrimination or consumer harm may exist. You’ll also provide second-line review and escalation for marketing, advertising, disclosures, campaigns, and Member communications, working within clear boundaries so content owners retain responsibility for accuracy, approvals, and implementation.

Another important part of the role is helping the organization manage compliance risk as things change. Before new or modified products, services, systems, channels, vendors, disclosures, or Member journeys are implemented, you’ll perform second-line compliance risk assessments, document conditions, challenge unresolved risks, and independently assess readiness. Business owners remain responsible for implementation, while you provide the independent oversight and challenge needed to help ensure requirements are appropriately addressed.

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