Director, Quality

Job Summary As a core member of Arrowhead Products’ leadership team, the Director of Quality is a hands-on, operationally focused quality leader. Reporting directly to the CEO & President, this position owns all Quality functions — Quality Assurance, Quality Control, Quality Engineering, Quality Systems/Compliance interface, and Supplier Quality — with a heavy emphasis on factory-floor quality assurance: in-process, incoming, and final inspection;

NCMR review and disposition; scrap reduction; supplier quality; and day-to-day production support. The role holder will also assume oversight of the R&O (Repairs & Overhauls) function, with a specific, primary deliverable of driving the R&O business through completion and closing it out in an orderly, customer-safe manner.

Essential Duties and Responsibilities Quality Operations & Factory Floor (Primary Focus)
Direct and stabilize the daily activities of the Quality Department, including Quality Engineers and Manager, Supervisors, Inspectors (incoming, in-process, final), Technicians, and the QMS Coordinator.

Drive zero-defect-based quality planning and inspection methodologies resulting in measurable reductions in customer complaints, incoming material rejections, and process scrap.

Own the NCMR/MRB process: review, disposition support, and rework method decisions in coordination with Engineering and Operations.

Ensure customer quality expectations are clearly conveyed from specification through to the shop-floor technician level.

Function as chief spokesperson in the formal reporting, tracking, root cause analysis, and response to Customer and Subcontractor complaints; lead effective corrective actions and countermeasures.

Quality Management Systems (QMS)
Maintain Tier 1/Tier 2 working familiarity with AS9100 (Rev

D) and related quality management systems as they relate to configuration management, quality planning, and in-process control (Customer, Subcontractor, and In-House); provide common-sense guidance on implementation and conformance.

Support audit readiness and interface with the Quality Compliance function (audits, AS9100 matters) as required during the transition.

Maintain the accuracy of systems governing the control of Company and Customer-furnished gauging, measurement fixturing, and measurement devices.

Supplier Quality Maintain systems for selecting, approving, and rating the ongoing performance of subcontractors furnishing production products.

Represent Arrowhead in all quality-related matters with suppliers and within the Arrowhead Products / IMC/IMCI Aerospace Group.

Test Lab Oversight Provide leadership and direction to the Test group, ensuring test operations remain stable, staffed, and compliant during the transition period.

R&O Function Assume management oversight of the R&O (Repairs & Overhauls) function.

Drive the R&O business to completion and full close-out — including orderly wind-down of remaining orders, customer commitments, disposition of associated tooling/equipment, and transition of any retained activity.

This job description is not all inclusive of all duties. Other duties may be assigned.

Education and Experience B.S. in an Engineering discipline required. MS or MBA degree is highly desirable

Minimum of 10+ years in quality within a low-to-medium volume precision production manufacturing environment (machining and assembly of precision components), with the majority of that time spent in the factory running in-process, incoming, and final inspection operations and supplier quality

Demonstrated director-level or senior management experience leading quality departments in a manufacturing plant environmentCQE and/or CQM certification; composite and metallic fabrication experience; prior experience closing out, divesting,…