Custom Cake Order Specialist

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Takes orders for Cakes, Baked goods, and catering.

• Answers phone and answers questions regarding bakery/deli products.

• Cleans organizes, and stocks assigned area.

• Attentive interaction with guests coming in and as they leave, ensuring a positive guest experience.

• Ability to inform guest of all bakery products including ingredients upon request.

• Accurately write and follow detailed instructions on special orders to ensure product meets or exceeds the guest expectations.

• Demonstrate positive, enthusiastic, committed, and flexible attitude always, while promoting the importance of effective teamwork.

• Maintain positive working relationships through respectful, open, and effective two-way communication with all coworkers, supervisors, and all management.

• Supports FOH and BOH staff in other duties assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills; verbally interacts with management, team members and guests.

• Strong organizational skills and ability to multi-task.

• Ability to stay calm and work efficiently under pressure.

• Ability to prioritize job duties and manage time effectively.

• Strong verbal communication skills required.

• California Food Handlers card is required for all food service employees who prepare, store, and serve food.

• A willingness to work morning, evenings, weekends, and holidays required.