Patient Access Representative

Patient Access Representative

Join as a front desk representative at Memorial Medical Center, part of Lifepoint Health®.

Memorial Medical Center is a 199‑bed acute medical/surgical teaching hospital located in Las Cruces, NM.

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations, and collects co‑pays/deductibles at the point of service to expedite the admitting process. Provides a positive first impression of the facility.

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co‑pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in‑person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Populations Served:
Does not treat or provide clinical care to patients.

Protected Health Information Accessed:
Demographic, Insurance, Financial.

Exposure:
Occupational exposure to blood borne pathogens may be present.

Physical Requirements (typical):
Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher‑force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes);

latex exposure rare.

• High School diploma preferred.

• Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast‑paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

• Comprehensive Benefits:
  Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO:
  Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth:
  Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being:
  Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:
  Ongoing learning and career advancement opportunities.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.