Practice Manager

36-00-Santa Fe - Santa Fe, NM 87505

Salary Range: $74,000.00 - $ per year

Manages, supervises, and coordinates all physician office operations while exemplifying Allergy Partners culture and values. Promotes a positive patient experience through professionalism and accountability. Performs routine financial management. Communicates with Physicians and Regional Operations Manager to ensure maintenance and growth of an efficient physician practice operation.

Personnel

• Manages all staffing needs, screens all applicants, facilitates hiring of practice staff and conducts performance reviews.
• Coordinates staff merit increases, promotions, and disciplinary actions.
• Reviews personnel problems with physicians and Regional Operations Manager. Consults with Regional Operations Manager and Human Resources prior to termination of any employee.
• Completes and updates personnel files ensures required forms are completed.
• Monitors and approves staff time and attendance records.
• Manage and approve all time off while maintaining appropriate staffing levels.
• Ensures all job functions are filled by trained personnel during periods of absences, filling in when needed.
• Maintains high morale and good relations with all stakeholders.
• Holds staff meetings at least monthly; prepares meeting minutes, and distributes them to staff, physician(s) and Regional Operations Manager. Regularly disseminates relevant information from Administration to necessary staff
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated time frames.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP Ethics Point hotline.

Business Operations

• Ensures office is opened and closed daily, according to protocol and maintains a leadership presence during operating hours.
• Ensures that staff validate insurance eligibility and prior authorization requirements in accordance with business lines, specialty services lines and Practice Manager checklist.
• Oversees and distributes work activities and staff schedules.
• Manages petty cash, daily-balance submissions, and deposits in accordance with company guidelines.
• Ensures consistent collection of payment at time of service.
• Reviews daily reports and ensures check-out staff accurately completed the daily close requirements.
• Actively participates in the marketing program as defined by Allergy Partners.
• Reviews accounts receivable reports regularly; brings aged claim balances and rejection patterns to the attention of departments and Regional Operations Manager.
• Effectively manages collection accounts. Speaks with patients who have large, outstanding balances and attempts to collect on the account or arrange a payment plans prior to referring to external collections.
• Reviews monthly internal financial and management reports with Regional Operations Managers and physicians with the goal of identifying trends or outliers and enacting appropriate operational changes.

Other

• Maintains facility and all office and clinical equipment in accordance with Allergy Partners Practice Manager Checklist. Effectively manages medical practice procurement for both clinical and general office supplies.
• Keeps all physician files up to date: hospital privileges, licensure, managed care plan credentials, malpractice insurance, and CME.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
• Attends CPR/BLS, OSHA, HIPAA, OIG, and all other training programs as required.
• Attends annual Practice Management meeting and participates in monthly Practice Manager conference calls.
• Meets with Regional Operations Manager and physicians to discuss operational, financial, and clinical management issues.
• Collaborates with physicians and corporate departments to facilitate market growth expectations.
• Responsible for effective patient communications (i.e. closures, delays, protocol updates,…