Front Desk Associate - Hampton Inn & Suites - Los Alamos, NM

Front Desk Associate – Hampton Inn & Suites #30806 – Los Alamos, NM at Denco Family, Inc.

We are looking for a Hotel Front Desk Agent to serve as guests’ first point of contact and manage all aspects of their accommodation. Duties include registering guests, managing reservations, and providing information about rooms, rates and amenities. Ultimately, help create a pleasant and memorable stay for our guests.

• Promote company mission, vision and core values.
• Registers guests and assigns rooms; accommodates special requests when possible.
• Assists in pre‑registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check‑cashing and cash‑handling policies and procedures.
• Understands room status and tracks room status.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and promote other hotel services.
• Coordinates room status updates with housekeeping, notifying them of all check‑outs, late check‑outs, early check‑ins, special requests and part‑day rooms.
• Possesses a working knowledge of the reservations department; takes same‑day reservations and future reservations when necessary and knows cancellation procedures.
• Files room keys.
• Uses front office equipment appropriately.
• Processes guest check‑outs.
• Posts and files all charges to guest, master and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes.
• Uses proper telephone etiquette.
• Uses proper mail, package and message handling procedures.
• Reads the pass‑on log and bulletin board daily; is aware of daily activities and meetings at the hotel.
• Attends department meetings.
• Coordinates guest room maintenance work with engineering and maintenance.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understands that business demands may require employees to move from their usual shift to another shift.
• Processes reservations according to policy.
• Wash and fold all linens as per brand standard.
• Performs any additional duties as assigned by the supervisor.
• Adheres to all company policies, procedures and brand standards.

• 401(k), Medical, Dental & Vision Insurance for full‑time employees.
• Company‑wide discount – receive a 25% discount at over 40 affiliated restaurants.
• Employee Referral Bonus – refer a friend and get paid.
• Employee Assistance Program – confidential, personal, web‑based support on a variety of important topics such as stress management, dependent care, nutrition, legal & finances.
• Advancement – on‑the‑job skills training to prepare employees for upward mobility opportunities.

• Ability to lift, bend and stand for extended periods of time.
• Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity; may occasionally lift and carry up to 40 pounds.
• High school graduate or equivalent.
• Good communication skills;
  Spanish speaking skills a plus.
• Team oriented and dedicated to providing excellent service and ensuring the brand’s highest standards are met; each team member is considered a salesperson for the property.
• Able to work any day of the week, including weekends and holidays.
• Any hotel employee may be asked to use their personal vehicle for business purposes at any time.

Denco Family, Inc. is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.

• Entry level

• Other

• Other

• Hospitality

Location:

Los Alamos, NM
Salary: $45,000.00 – $55,000.00