System Analyst

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The Maintenance & Site Services - Automation and Predictive Technologies (MSS-APT) group provides reliable, responsive, and customer-focused support across Los Alamos National Laboratory's Facility Operations Directorates (FODs). We deliver solutions for the Computerized Maintenance Management System (CMMS), Predictive Maintenance and Analytics, Building Automation Systems, and Equipment Reliability.

The MSS-APT Systems Analyst 3 will support the Laboratory's Enterprise Asset Management (EAM) system (currently Hitachi Asset Suite and Next Axiom Mobile Work Package). This position will assist in maintaining and improving system functionality, integrations, and reporting tools that enable efficient work control, payroll, scheduling, and analytics processes. The selected candidate will operate with a high degree of independence, serving as an escalation point for complex or high-impact system issues, making informed decisions within established designs, and mentoring junior analysts as needed.

As a senior member of the EAM Systems Support Team, this role works closely with solution architects, system engineers, IT partners, and business stakeholders to implement approved designs, resolve complex production issues, and improve system functionality and usability. The successful candidate will provide deep system knowledge, ensure operational reliability, and support incremental modernization efforts for applications used by thousands of end users.

• Support operationally critical business functions, including payroll processing, fiscal year-end activities, financial and labor interfaces, and time-sensitive batch processing, ensuring accuracy, timeliness, and system availability during peak operational periods.
• Maintain, configure, and enhance CMMS/EAM applications, including application settings, database objects, integrations, and configuration management artifacts.
• Provide advanced troubleshooting and root-cause analysis for complex production issues involving applications, data, interfaces, and reporting layers.
• Participate in requirements gathering, functional analysis, testing, deployment, and post-implementation support of system enhancements and user interfaces (e.g., TASHelix).
• Develop, maintain, and support operational reports and analytics using SQL and Micro Strategy as the primary tools, with Power BI used as a complementary reporting capability.
• Collaborate with maintenance operations, logistics, payroll, scheduling, and analytics teams to ensure systems effectively support operational workflows.
• Work closely with central IT partners in the Applications and Data Services (ADS), Program Strategy and Execution (PSE), Infrastructure Services Division (ISD), and Innovative Customer Experience (ICE) divisions to ensure coordinated delivery, secure operations, and alignment with institutional standards.
• Implement approved solution designs from architects, ensuring solutions are supportable, well-documented, and aligned with operational realities.
• Define, document, and maintain system configurations, workflows, support procedures, and technical documentation to improve maintainability and transparency.
• Participate in modernization initiatives such as Action Tracking, user interface simplification, data quality improvements, and workflow optimization.
• Contribute to cross-training, mentoring, and knowledge-sharing activities to strengthen team capability and operational resilience.

Technical Knowledge: Demonstrated ability to support, configure, and enhance enterprise IT systems. Experience troubleshooting complex application, integration, and data issues. Working knowledge of relational databases (SQL/PL-SQL), system configuration, and application integration. Familiarity with reporting and analytics tools such as Micro Strategy, Power BI, or Denodo. Understanding of system lifecycle practices including testing, documentation, change control, and operational support.

Software & Hardware Knowledge: Experience supporting commercial or custom enterprise…