Computing Systems Professional

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Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Professional 2 for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The group is responsible for desktop support for computing environments at the Laboratory, organized around field support groups focused on supporting unclassified and classified programmatic and mission support needs.

The position will be filled at the Computing Systems Professional 2 level. The role involves supporting Microsoft Windows systems, virtual desktop infrastructures (VDI), point‑to‑point and diskless architectures such as VMWare Horizon based clients in classified environments, developing plans for installing, configuring, hardening, and troubleshooting Microsoft Windows workstations, virtual machines, and boot images, planning, designing, documenting, and implementing solutions to support customer workstation requirements, resolving customer support issues and fulfilling requests through remote desktop and on‑site field support, communicating technical information to both technical and non‑technical personnel, mentoring and training fellow team members, practicing Information Architecture processes and standards, etc.

• Support of Microsoft Windows systems, virtual desktop infrastructures (VDI), point‑to‑point and diskless architectures such as VMWare Horizon based clients in classified environments.
• Develop plans for installing, configuring, hardening, and troubleshooting Microsoft Windows workstations, virtual machines and boot images.
• Planning, designing, documenting and implementing solutions to support customer workstation requirements.
• Resolving customer support issues and fulfilling requests through remote desktop and on‑site field support.
• Communicating technical information to both technical and non‑technical personnel.
• Mentoring and training fellow team members in basic and advanced system administration.
• Practicing Information Architecture processes and standards.
• Wide‑ranging experience administering Windows operating systems and/or Virtual environments and related hardware.
• Experience troubleshooting and resolving complex operating systems, hardware and application issues in a heterogeneous computing environment.
• Extensive knowledge and experience in Active Directory infrastructure management and system configuration management methodologies and tools including scripting tools such as Windows Power Shell.
• Experience with vulnerability remediation and system patching.
• Monitoring and maintenance of systems.
• Coordination and communication with cyber staff to ensure security compliance.
• Participation in proof‑of‑concept efforts and technology testing.

Position requires a Bachelor's degree in a related field and a minimum of four years related experience, or an equivalent combination of education and experience.

• Active DOE L or Q clearance, or equivalent, transferable clearance.
• Experience securing Operating Systems using NIST and STIG cyber security frameworks.
• Automating tasks using programming and scripting.
• Knowledge of emerging computing technologies.
• Experience mentoring IT team members in Windows system administration.
• Applicable advanced vendor certification (Microsoft, VMware, Net App, CompTIA A+, CCNA).

Must be able to lift up to 20 lbs.

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

• Position may require working off‑peak hours and…