IT Customer Support Specialist

Compa Industries is searching for qualified candidates for an IT Support Specialist position at Los Alamos National Laboratory (LANL) in Los Alamos, NM.

Location: Los Alamos, New Mexico

Salary: $32/hr - $38/hr

Clearance: Active Q Clearance Required at Time of Submission (Active TS may be considered)

Citizenship: U.S. citizenship required

Work Schedule: Full-time, onsite, Monday–Friday; 9/80 or 5/8 schedule between 7 AM–5 PM

Mandatory Experience Requirement – Read Before Applying

• Candidates must have an active DOE Q clearance (or equivalent TS clearance)
prior to applying
.

• Applicants without prior Q clearance will not be considered
.

• This is an onsite-only role — remote or hybrid work is not available.

Join a mission-critical team at Los Alamos National Laboratory (LANL) supporting national security through high‑impact IT operations. As an IT Support Specialist, your efforts will ensure the availability and security of desktop systems and network access across a secure environment, enabling scientists and engineers to work efficiently and securely in pursuit of national goals.

• Provide technical support and troubleshoot issues related to user accounts, desktops, laptops, and LANL networks (including remote users and supercomputing access).
• Issue and manage tokens for Multi‑Factor Authentication (MFA).
• Assist users onsite with account access and identity verification procedures.
• Respond to customer requests from the field services team, ensuring timely and professional service.
• Document procedures and processes for improved workflow and compliance.
• Use incident management tools (e.g., Service Now) to track and resolve tickets.
• Gather and report system availability, usage statistics, and issue trends.
• Maintain professional and effective relationships with end users and internal stakeholders.
• Work onsite daily and support a highly secure environment with sensitivity to confidentiality protocols.

• Active Q clearance required (or active TS with eligibility for crossover).
• At least 5 years of experience in IT support or technical customer service.
• Proven experience with Windows desktop systems and Microsoft Office 365/Teams.
• Familiarity with incident management platforms such as Service Now.
• Strong written and verbal communication skills.
• Customer‑focused mindset and professional demeanor.
• U.S. Citizenship.
• Ability to commute to and work at LANL daily (two local sites, ~10 minutes apart).

• Experience supporting secure or classified environments.
• Background in issuing or supporting MFA/token authentication systems.
• Exposure to high‑performance computing environments.
• Any IT‑related certifications (e.g., CompTIA, Microsoft, Cisco).
• Familiarity with navigating file systems, data/forms entry, and standard IT troubleshooting.

• Bachelor's degree in an IT‑related field + 5 years experience.
• Equivalent combination of education and experience accepted.
• Not accepting candidates directly out of high school.

We strive to provide careers, not just jobs, for our employees. We invest in and serve the communities where we work and live. We provide best‑in‑class administrative, professional, and technical services to solve complex problems to meet customer mission‑critical objectives.

For over 30 years, Compa has been a trusted partner in progress. We combine decades of technical expertise with a forward‑thinking spirit, tackling intricate challenges in nuclear facilities alongside the brightest minds in science and engineering. Join us, and don't just build your career—build the future—with competitive compensation, a collaborative culture, and the chance to make a real difference for national security and beyond.

COMPA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.