Computing Systems Tec

Innovative Customer Experience (ICE) division is seeking an energetic and customer-focused Computing Systems Tec for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 95 professionals, technicians, and students. The ICE-FS group is responsible for the desktop support for computing environments at the Laboratory. The group is organized around field support groups that are focused on supporting unclassified and classified programmatic and mission support needs.

The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for ICE-FS customers in a heterogeneous computing environment.

• Installing, configuring, and troubleshooting desktop, workstations, and network issues in a heterogeneous environment
• Recommending hardware and software solutions, including new acquisitions and upgrades
• Interacting with senior internal and external personnel
• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Providing technical solutions to complex problems
• Providing assistance and knowledge to peers
• Mentoring and train fellow team members in basic Windows system administration
• Support of Microsoft Windows systems, virtual desktop infrastructures (VDI), point to point and diskless architectures such as VMWare Horizon based clients in classified environments
• Supporting customers on both the unclassified and classified environments

• Experience administering, troubleshooting, and resolving operating system, hardware, and application issues on Microsoft Windows and Mac OS X desktop administration
• Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests
• Experience with vulnerability remediation and system patching
• Experience utilizing automated installation and configuration management tools
• Demonstrated excellent customer service, exceptional work ethic and time management
• Extensive experience interacting with customers and peers in a professional and responsive manner

Position requires a High School diploma or equivalency and 6 years directly related experience; or; an equivalent combination of education and experience directly related to the occupation.

At this level, additional training, certification, and/or education may be expected, including associate's degrees and graduation from technical institutions.

• Active DOE L or Q clearance, or equivalent, transferable clearance
• Experience mentoring IT team members
• Applicable vendor certification (Microsoft, VMware, Net App, CompTIA A+, CCNA)

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

• Position may require working off-peak hours and providing "On-Call" support.
• Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution…