Operations Manager

Los Alamos National Laboratory is looking for an experienced Operations Manager 3 to lead transit and alternative transportation programs in support of Laboratory transportation requirements. The Operations Manager will provide leadership, program management, resource planning, and operational oversight to ensure safe, reliable, efficient, and customer-focused transportation services and will serve as the Deputy Group Leader for Parking and Transportation Services (UI-PATS).

UI-PATS supports Laboratory employees by providing diverse commute and parking options, as well as solutions for moving efficiently around campus during the workday. The UI Division is responsible for maintaining and operating all Laboratory utility systems-including electric, gas, sewer, steam, and water-as well as managing roads, grounds, and open spaces. The Division also oversees the Laboratory's Traffic & Open Space and Parking & Transportation Services programs.

Key Responsibilities Include:

• Lead Transit Operations Oversight: Oversee the deployed Transit Superintendent, who directs daily transit operations, including scheduling, dispatch, field execution, and personnel oversight. Establish service priorities, performance expectations, and management processes, ensuring adequate resources are available.
• Oversee Alternative Transportation Programs: Lead the team responsible for carpool, vanpool, and biking programs. Guide program development, implementation, evaluation, and improvement to expand employee transportation options, support workforce access, and help manage parking demand.
• Develop Operational Plans & Priorities: Evaluate workforce demand, ridership, operating costs, vehicle availability, customer feedback, and service performance to recommend improvements to routes, schedules, service levels, and alternative transportation investments.
• Ensure Safe & Effective Service Planning: Provide oversight of transit service planning and ensure proposed changes receive appropriate operational review and field validation.
• Coordinate Construction & Parking Impacts: Work closely with parking, construction, Facilities, and Traffic Engineering teams to ensure closures, construction impediments, parking changes, and roadway restrictions accommodate transit needs. Coordinate early review of project impacts and ensure service changes are planned and communicated.
• Manage Budgets & Operational Resources: Oversee assigned budgets, identify staffing and vehicle needs, and coordinate with Superintendent and Fleet Management on vehicle availability, maintenance planning, and replacement priorities. Evaluate operational readiness, recurring service interruptions, and resource constraints and coordinate corrective actions to sustain service.
• Supervise & Develop Employees: Support workforce planning, employee development, required training and qualifications, and effective coordination among supervisors, program staff, and supporting organizations.
• Collaborate Across Laboratory Organizations: Work with Field Operations, Environment, Safety and Health, Security, Emergency Management, Fleet Management, Facilities, Communications, and customer organizations to address transportation needs.
• Monitor Performance & Drive Improvement: Establish and monitor measures for safety, service reliability, on-time performance, ridership, vehicle utilization, program participation, operating efficiency, and customer satisfaction.
• Maintain Safety & Security Accountability: Maintain required training, assure safety and security compliance, and integrate safety into program planning and operational execution.

Minimum

Job Requirements:

Leadership & Communication: Experience leading supervisors, professional staff, or operational teams, including establishing priorities, assigning responsibilities, evaluating performance, and developing employees. Experience managing budgets, staffing, equipment, or other resources to support safe, reliable, and efficient service delivery. Ability to manage competing priorities, resolve operational issues, and maintain service continuity under changing conditions.

Operational Acumen: Proven ability to translate organizational objectives into operational plans, resource requirements, and measurable performance goals. Experience coordinating operational requirements across organizations and addressing construction impacts, access restrictions, facility changes, or comparable service disruptions. Strong communication and collaboration…