Operations Support Specialist, Quality Assurance - QA​/QC

Support Sigma Operations process-improvement based work with a strong emphasis on quality assurance and compliance. This role focuses on assisting, learning, and executing quality-focused operational tasks while supporting process improvement initiatives led by senior staff. You will help ensure work is documented, compliant, and completed accurately, maintaining focus on quality assurance, process improvement, and programmatic operations.

Support Sigma Operations process-improvement based work with a strong emphasis on quality assurance and compliance. This role focuses on assisting, learning, and executing quality-focused operational tasks while supporting process improvement initiatives led by senior staff. You will help ensure work is documented, compliant, and completed accurately, maintaining focus on quality assurance, process improvement, and programmatic operations.

Specific duties of the position include, but are not limited to, the following:

• Support quality assurance activities across Sigma Division
• Assist with execution and documentation of quality-related operational processes
• Support process improvement initiatives and program development
• Support operational effectiveness reviews and issues management actions
• Assist with the creation of documentation related to quality assurance, process improvement, and programmatic operations
• Maintain accurate records and documentation to support audits, assessments and compliance document and records requirements
• Coordinate with team members and stakeholders to support on-time, high-quality deliverables
• Identify and elevate risks, documentation gaps, or process inconsistencies
• Provide customer service and administrative operational support as needed

• Experience supporting quality assurance, compliance, or process improvement for operations work
• Strong understanding of quality assurance and records management
• Experience following established procedures and requirements
• Ability to identify documentation gaps or compliance risks, escalating issues when appropriate
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Proficiency with Microsoft 365
• Commitment to safety, security, and compliance

Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.

• Experience working within a Quality Management System (QMS)
• Exposure to audits, assessments, or quality reviews
• Familiarity with Lean, Six Sigma, 5S, or Human Performance Improvement (HPI)
• Experience supporting technical environments
• Active Q clearance

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

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