CUSTOMER SVC​/DEPT LEADER

Overview

Join us as the CUSTOMER SVC/DEPT LEADER at Smith’s Food & Drug Centers
. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Direct and supervise all day‑to‑day functions, duties and activities for the Front‑end department. Responsible for the execution of best practices, goals and Front‑end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others. Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we proudly serve customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all. People matter here. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow.

If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part‑time position or a new career path, we have a fresh opportunity for you. Apply today to become part of our Smith’s family!

• Direct and supervise all day‑to‑day functions of the Front‑end department.
• Responsible for executing best practices, goals and Front‑end standards established for the department.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Instantiate new initiatives to improve store performance, merchandising, and customer experience.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Prepare and manage inventory processes, including price changes, promotional signage, and shelf updates.
• Monitor and control supply expenses, inventory, and cash control for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule and supervise Front‑end associates ensuring adequate department coverage.
• Train department associates on inventory/stocking and computer‑assisted ordering.
• Ensure compliance with all federal, state and local laws, company guidelines and food safety regulations.
• Perform safety inspections and report unsafe conditions or incidents.
• Maintains customer and employee accident logs and safety risk histories.
• Assist in coaching and performance management of Front‑end associates.
• Carry out any other business functions required by the store or corporate office.

• Effective communication skills.
• Basic math knowledge (counting, addition, subtraction).
• Ability to handle stressful situations.
• Retail or Customer Service experience.
• Promote trust and respect among associates.
• Communicate company, department and job specific information to associates.
• Collaborate with associates and promote teamwork to achieve company/store goals.
• Provide an environment that enables customers to feel welcome, important and appreciated.
• Knowledge of products sold within the department and ability to make suggestions.
• Manage cash control and store sales and cash receipts.
• Maintain inventory awareness and report discrepancies.
• Schedule associational coverage and manage payroll.
• Assist in preparing budgeting and profit/loss reviews.
• Adhere to food safety regulations and guidelines.
• Perform preventive maintenance on equipment.
• Report all safety risks or incidents, including robbery, theft or fraud.
• Assure all essential functions of the position can be performed with or without reasonable accommodation.

• A wide range of healthcare…