Bakery/Cake Decorator
Listed on 2026-01-12
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we proudly serve Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. If you’re caring, purpose‑driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith's family!
What You’ll Receive from Us- A wide range of health‑care coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
- Flexible scheduling in full‑ and part‑time roles with paid time off, holidays, and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs AyCo.
- Valuable associate discounts on purchases, including food, travel, technology and more.
- Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program.
- Vast potential for growth through an abundance of industry‑leading training programs and diverse career pathways.
- Any retail experience
- Any bakery/cake decorating experience
- Ability to handle stressful situations
- Knowledge of basic math
- Effective communication skills
- Second language: speaking, reading, and/or writing
- Ability to create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
- Knowledge of products sold within the department and ability to respond to questions and make suggestions.
- Ability to offer product samples to help customers discover new items and prepare bakery items, including wedding cakes, per customer requests using proper equipment.
- Recommendation of bakery items to customers to meet their needs.
- Check product quality to ensure freshness; review sell‑by dates and take appropriate action; use all equipment in bakery such as refrigerators, freezers, and ovens according to company guidelines.
- Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
- Label, stock, sign, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customers; stay current with present, future, seasonal, and special ads.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies.
- Adhere to all local, state, and federal health and civil code regulations.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate, and customer engagement rules are followed.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
- Report all safety risk or issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
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