Information Technology Analyst

Under supervision of the IT Manager, this position is responsible for programs and activities related to the City’s technology and telecommunications operations and systems including operations, maintenance and support of the City’s end-user computer systems, servers, network devices and peripherals. This role ensures that technology investments align with operational needs, budget constraints, and long-term strategic goals.

The IT Analyst is a technical position designed to support the IT Manager in the overall responsibility of managing City’s IT projects including the operation and control of hardware and software, networking and telecommunications systems.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Performs desktop hardware, peripheral and software configuration installations.
• Assists with technical support activities - performs trouble shooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution.
• Maintains expertise in City standard hardware and softwareproducts.
• Assists with the management and maintenance of the City’s servers and network systems.
• Analyze, evaluate, and compare software and hardware solutions to determine suitability for organizational needs. Research vendor offerings, product specifications, licensing models, and total cost of ownership. Prepare written reports and presentations summarizing findings, recommendations, and risk considerations.
• Support procurement activities by providing technical analysis for RFPs, RFIs, and bid evaluations. Assist the IT Manager in selecting hardware and software vendors to support the effective acquisition, installation, operation, and maintenance of the City’s IT resources.
• Participates in project teams to ensure successful implementation of new systems or upgrades to existing systems.
• Compiles and maintains server and network documentation and establishes appropriate procedures to ensure routine tasks are understood by others.
• Performs other related duties as assigned.

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Five years of progressively responsible experience in professional information technology services which has included responsibilities in more than one of the responsibility areas outlined above.

• Education equivalent to a Bachelor of Science degree from an accredited post-secondary institution in computer science, information systems or a closely related field

• Possession of a valid State of California Class C driver’s license.

Microsoft Windows, Microsoft Server, Active Directory, Distributed File System, Microsoft 365, Entra , WiFi, Virtualization platforms, Hyperconverged server, NAS (Network Attached Storage), MDM (Mobile Device Management), MDR (Managed Detection and Response), email security, VoIP, ERP (Enterprise Resource Planning) Finance system; principles, practices, terminology, and trends in GIS usage as applied to government organizations; client/server environment; and effective written and oral communications skills.

Work independently and in a team; perform client computer installations and peripheral configurations; account management, and security; troubleshoot communications, hardware and software problems and take effective action to resolve problems in a timely manner; use computers for writing and graphics; understand…