Retail Manager

Hours : 30-40 hours per week / full-time. At Ethos, 30 or more hours per week is considered full-time for benefits eligibility.

Classification :
Hourly, non-exempt

Compensation : $24-$28 per hour, based on experience

About Ethos :
We are on a mission to empower our community to consume consciously by providing carefully curated low-waste essentials and refillables that minimize our impact on the planet and its people. If you are stoked on our mission and feel like you would be a good fit, consider joining our team!

About the Role :
The Shop Manager is responsible for overseeing the day-to-day operations which includes a diverse array of responsibilities while serving as the lead staff person managing Ethos' brick-and-mortar retail location. The Shop Manager will be responsible for a wide range of tasks including but not limited to:

• Providing exceptional customer service
• Communicating low waste principles and product specifics to customers
• Assisting customers in-store, by phone and digitally
• Resolving escalated customer issues
• Managing all staff members
• Acting as the main point of contact for staff
• Managing staff-wide to do lists, special projects, and communication updates
• Creating and managing staff schedule, with availability, traffic patterns and the labor budget in mind
• Leading in the management, hiring, and training of Shop Associates
• Setting clear expectations and providing regular feedback to support the team's growth
• Supporting team in tasks and their on-going training and growth
• Overseeing inventory management through inventory checks, including transfers and loss prevention
• Conducting periodic inventory counts and reconciling variances
• Enforcing systems, policies, and productivity standards
• Managing general shop upkeep, cleanings and maintenance
• Managing product displays and merchandising
• Managing the receiving and unboxing of orders
• Fulfilling online orders
• Managing opening and closing procedures
• Managing the registers which includes cash handling and depositing
• Managing all health and safety for staff, customers and the shop
• Assisting in creating social media content by capturing photos or videos
• Assisting in creating promotional deals and discounts
• Assist in developing and executing community collaborations and in-shop events/workshops
• Working closely with upper management to implement and create new systems
• Partnering with ownership on monthly and quarterly sales goals
• Monitoring key indicators such as average ticket and units per transaction
• Identifying opportunities to grow sales through events, clienteling, and product education

We are seeking someone who :

• Has a desire to grow with Ethos and is in alignment with the mission
• Has excellent problem solving, critical thinking + leadership skills
• Is highly organized and has great attention to detail
• Must be hardworking and self-motivated yet able to accept direction
• Ability to work with and motivate a team by leading by example
• Has the ability to establish highly productive relationships with a diverse team while ensuring healthy, supportive, safe, and inclusive spaces
• Has a high level of emotional maturity and strong communication skills
• Demonstrates dependability, reliability, and consistency with a strong work ethic
• Is very people-oriented, positive, and personable

Position Requirements :

• 2 or more years of retail experience, including at least 1 year at a management, supervisory, or keyholder level
• Flexible availability, including evenings, weekends, holidays, and both opening and closing shifts
• Strong written and verbal communication
• Comfortable using a point-of-sale system, inventory software, and basic sales reporting
• Able to commute reliably to our Los Gatos shop
• 18 years of age or older

Experience in specialty retail or with a mission-driven brand,…