Legal Collections Specialist

The Collections/Client Relations Coordinator is responsible for managing accounts receivable collections and maintaining positive relationships with clients and internal stakeholders. This position monitors outstanding balances, follows up on overdue accounts, researches billing and payment discrepancies, and works collaboratively with internal teams to support timely and accurate payment processing.

The ideal candidate is highly organized, detail-oriented, professional, and comfortable managing a high-volume portfolio while communicating effectively with clients regarding payment expectations and account-related issues.

Essential Functions

• Monitor and manage an assigned accounts receivable portfolio to support timely collection of outstanding balances
• Contact clients and customers by phone, email, and written correspondence regarding past-due accounts and payment status
• Research and resolve billing, payment, and account discrepancies
• Maintain accurate customer records, account information, and collection documentation
• Collaborate with billing and accounting teams to ensure invoices are accurate and issued in a timely manner
• Work closely with cash application and accounting teams to resolve unapplied or misapplied payments
• Review accounts receivable aging and identify accounts requiring follow-up or escalation
• Prepare collection reports, aging reports, and status updates for management
• Escalate unresolved, high-risk, or significantly past-due accounts to appropriate management with supporting documentation and recommendations
• Respond to client inquiries and account questions while maintaining a professional and service-oriented approach
• Communicate with internal and external stakeholders regarding payment terms, account status, and collection matters
• Review requests for payment exceptions or adjustments and elevate as appropriate based on established policies and procedures
• Maintain confidentiality when handling sensitive financial and client information
• Support a professional, collaborative, and customer-focused environment

Qualifications

• Associate degree or equivalent relevant work experience required
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• 5+ years of experience in accounts receivable, collections, client relations, or a related accounting function
• Experience managing a high-volume portfolio of customer or client accounts
• Professional services experience preferred but not required
• Experience working with accounting, billing, or financial management systems preferred