Services Representative

Position: Applicant Services Representative
Appointment Type

* Probationary 1

Bargaining Unit

* Unit 7 - CSUEU - Clerical and Administrative Support Services 1

Job Search Category/Discipline

* Administrative 1

Time Basis

* Full Time 1

PTOC

Applicant Services Representative

Apply now Job no: 542537

Work type:
Staff

Location:

Los Angeles

Categories:
Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Job No: 542537; 8/26/2024

APPLICANT SERVICE REPRESENTATIVE (2 POSITIONS AVAILABLE)

Administrative Support Assistant II

Admissions and Recruitment

Salary Range: $3,680 - $5,417/Monthly (Budgeted Hiring Salary $3,680)

Work Schedule:

Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m. Occasional evening, or weekend, work may be required; non-exempt classification.

Essential Functions:

Reporting to the Associate Director of Admissions, the incumbent will become a central figure in our admissions team, to make the college journey smoother and more accessible for our prospective students. The incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions related inquiries. The incumbent will conduct applicant follow-up for the online Cal State Apply admission applications and assist with the manual review and entry of paper applications.

The incumbent will determine appropriate coding for transcripts and supporting documents and enter (scan and verify) application data into CMS (Content Management System) Student System. The incumbent will update necessary screens/items as appropriate into CMS and follow established entry and imaging procedures for documents, to prepare admission files for the evaluation teams. The incumbent will assist with data resolution and maintenance, student biographical/directory data updates and corrections.

The incumbent will review admission appeal and application fee waiver requests. Additionally, the incumbent will respond to inquiries from applicants, current students, staff and campus community, and assist in the training of others.

Required Qualifications &

Experience:

Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower level staff. The incumbent must have data entry experience. The incumbent must have fundamental writing and presentation skills to effectively communicate standard information. The incumbent must possess the ability to understand standard office procedures; operate office equipment and computer applications; perform basic arithmetic calculations;

respond to routine inquiries and explain standard policies and procedures to others; and follow established procedures, maintain a high level of accuracy and maintain cooperative working relationships. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University.

Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired

Qualifications:

Experience working within a student services-oriented environment. Must be able to work independently and in a high pressure/high volume work environment, with public contact. Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student centered philosophy, and teamwork.

Closing Date:
Review of applications will begin on September 12, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color,…