Guest Experience Ambassador

Position: GUEST EXPERIENCE AMBASSADOR
Rapport

Salary: $24/Hr-$25/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts.

Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Office is located in Playa Vista

The Guest Service Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

RESPONSIBLITIES:

Provide high-level internal and external customer support

Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.

Assist in making space reservations using an online tool and escorting guests throughout the office

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest

Manage the access badge process for employees and visitors according to workplace standards.

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen

Restock office, kitchen, and pantry supplies

Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.

Provide general travel support (arranging for transportation, providing directions, etc.)

Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.

Carry out instructions for security, fire, health and safety guidelines

Provide first-line support for basic office technology

General administrative support

Interface with vendors (catering, AV, etc.) to provide seamless customer support

Respond to inquiries and anticipates customer needs

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

Maintain a strong awareness of business activity and communicate all updates with your team members.

Communicate and interact effectively with all other departments.

Conduct opening and closing walkthroughs when business requires

Other duties as assigned

KEY

COMPETENCIES:

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

Excellent listening and oral communication skills.

Basic computer skills and knowledge of office technology / equipment.

Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical and committed to maintaining a high degree of confidentiality.

A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.

Two to three years' experience in a client service / reception position within a hospitality or corporate environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We…