Facilities Associate

A globally renowned media company borne of the BBC, BBC Studios funds, creates, distributes, and commercializes some of the world’s most sought-after television, audio, and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for audiences around the world.

A globally renowned media company borne of the BBC, BBC Studios funds, creates, distributes, and commercializes some of the world’s most sought-after television, audio, and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for audiences around the world.

• You must be authorized to work in the United States to be considered for this role.

To assist the Head of Facilities in overseeing the day-to‑day operations of the BBC Studios LA office, including coordination of Office Services functions such as Reception, Mailroom, and workplace operations. The role also ensures a high level of operational reporting, analytics, and service delivery to maintain an efficient and exceptional work environment.

• Prioritize consistency, cleanliness, and responsiveness across all workplace services.
• Provide an exceptional workplace experience for staff.
• Act as an effective communicator with an understanding of office operations and staff needs.
• Create and maintain efficient systems, ensuring documentation and processes are organized and scalable.
• Ensure consistent delivery of office services across reception, mailroom, and shared environments.

• Act as primary point of contact for Office Services functions, including Reception and Mailroom.
• Support and oversee daily office operations across all service areas.
• Provide backup support for the Head of Facilities.
• Create and maintain SOPs and operational standards.
• Organize and prepare complex documents into clear and concise briefings.
• Set up and break down catering for meetings and events.
• Coordinate with vendors (cleaning, pantry, building management) to resolve service issues.
• Escalate facilities and workplace issues to the Head of Facilities as needed.

• Manage incoming and outgoing mail and package distribution.
• Maintain mailroom cleanliness, organization, and supply levels.
• Post and maintain team and office signage.
• Maintain print hub cleanliness, functionality, and supply levels.
• Manage all office supplies across departments.

• Maintain kitchen cleanliness, stocking, and supply levels.
• Wash and maintain catering dishes and equipment.
• Set and monitor dishwasher timers as needed.
• Conduct conference room checks throughout the day.
• Perform end‑of‑day conference room resets.
• Perform afternoon desk cleaning across the office.

• Manage visitor experience using Zoom Visitor Management.
• Maintain cleanliness across reception, and lounge spaces.
• Perform start‑of‑day conference room and supply station checks
• Book office tours for first‑time visitors and new joiners with Office or Facilities leadership.
• Manage access badge activation, and deactivation with building management.
• Redirect incoming phone calls appropriately.

• 3+ years of experience in office services management, including reception, mailroom, workplace operations, or event/catering coordination.

• Excellent organizational, planning, and time management skills.
• Ability to manage multiple and competing priorities calmly and effectively.
• Strong technical proficiency in office tools (Outlook, Excel, Zoom Workplace, Teams).
• High attention to detail with experience handling sensitive and confidential information.

• Avid consumer…