Department Assistant, and Member Services

The Department Assistant provides administrative support to the Benefits, Compensation and Member Services teams, delivering white-glove service to CAA members. The role involves working with people in a variety of roles both within and outside the company, and offers an opportunity to grow and expand knowledge of both the compensation and benefits functions. The position is hybrid and requires onsite presence four days a week or more, as mandated by the business.

• Manages calendars and phones for all assigned executives on the team, setting up and managing meetings, reserving conference rooms, and greeting and directing visitors.
• Handles internal and external requests for meetings, applying strong judgement in prioritisation and remaining flexible to meet scheduling changes and shifting priorities.
• Schedules travel, processes expense reports and invoices, and coordinates logistics for team meetings and events.
• Receives inquiries from CAA members and either handles the questions or routes them to the appropriate team member.
• Responds to questions submitted through the HR general phone line relating to routine benefits and compensation policies.
• Periodically provides administrative support to the Global SVP of Compensation and Benefits when they are working in person in the Los Angeles office, approximately once per month.
• Collects, reviews and analyses data and prepares reports, charts, budgets and other presentation materials using Workday, the Microsoft Office Suite (Word, Excel and PowerPoint) and specialised software.
• Compiles statistics and distributes reports or other communications on a regular schedule.
• Maintains files, databases and archives of relevant documents and records, and manages version control.
• Creates, proofreads, formats, prints and assembles confidential meeting materials, ensuring deliverables are error free and on time.
• Performs other duties as assigned, as needed.

• Associate's degree or equivalent relevant experience.
• 1-3+ years of administrative support experience.
• Experience providing administrative support to multiple executives and team members.
• Demonstrated ability to effectively interact with senior-level executives and their assistants and coordinators.
• Demonstrated ability to maintain strict confidentiality in handling and preparing sensitive compensation, benefits or member services documents, presentations and reports.
• Excellent customer service mindset with strong verbal and written communication skills.
• Highly organised, resourceful and in possession of good judgement.
• Intermediate or advanced level proficiency in the Microsoft Office Suite, specifically Word, Excel and PowerPoint.
• Professional and proactive demeanour, detail oriented with superior organisational skills.
• Ability to work independently in a fast-paced and team-oriented department.
• Ability to juggle multiple competing priorities in a fast-paced, deadline-driven environment and to adjust quickly to new priorities and circumstances.

• Administrative support experience in Compensation, Benefits, Member Services or a related corporate department.
• Interest in working in and learning about areas such as compensation, equity, benefits and HR operations.

Hybrid position based in the Los Angeles office, requiring onsite presence a minimum of four days a week.

Los Angeles, CA: $28.00 - $33.00 per hour. The salary may vary based upon factors including, but not limited to, relevant experience, time in the role, business sector and geographic location, among other criteria.

• Competitive compensation and benefits package for all regular full-time employees.
• Company pays 80%-100% of the cost of medical, basic life and AD&D insurance, telemedicine, employee assistance and mental health counselling (in person, virtually or through text), paid vacation and holidays, paid sick time, paid parental leave and other paid leaves of absence, NICU leave, bereavement resources, adoption benefits, educational assistance
• Mental health resources and an employee assistance plan.
• Voluntary benefits employees may elect to participate in, including dental and vision insurance, a 401K plan, flexible spending accounts (health care and dependent care), a health savings account, and voluntary life and AD&D insurance.
• Commuter benefits.
• Eligibility for a discretionary bonus.
• Other statutory mandated benefits.

Applicants should provide complete and…