Crew Coordinator

This position is offered through Hire Genics and is not a direct employment opportunity with Southwest Airlines Co. The role is contingent and may transition to full-time employment at the discretion of Southwest Airlines Co., based on performance, business needs, and other factors. Please note that contract workers are subject to the terms and conditions set by Hire Genics during the contractual period.

This contract position is not associated with any labor union or Collective Bargaining Agreement.

• Provide administrative support to Pilots and Chief Pilots at Pilot Domicile Base to ensure distribution and completion of Operational/Administrative functions at Pilot Domicile Base. Partner with Peers to cover the hours of operation for the Base.

• Work to ensure efficient operations of the Pilot Base by effectively handling a variety of administrative issues and providing support in a timely manner
• Organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Act as the front line support for Pilot inquiries and issues and provide a resolution in a timely manner
• Be visible and available in the Base and serve as a resource for Pilots
• Keep the Base (office area and lounge) organized and stocked with necessary supplies
• Partner with Training Scheduling for end of month disqualification process with distance learning and medical information as needed for Pilot qualifications
• Be on time and ready for work at the start of shift (or trade shift as needed) to cover the operational office hours of the Base, in partnership with Peers
• Ensure timely and thorough updates are provided to Chiefs, Pilots and HDQ as needed
• Partner with Peers to find the most cost effective and efficient ways to support Pilots and Chiefs in the Base
• Responsible for reporting Pilots' scheduling changes, including any unexpected pulls (death, medical, jury duty, etc.)
• File a variety of irregularity reports promptly and ensure that details are logged in the system and distributed to all necessary parties
• Submit and maintain OJI files
• Plan Pilots' retirement parties and coordinate Base culture events following system-wide guidelines across all Bases for consistency
• Reconcile expense reports, P-card, and reimbursements in a timely manner
• May perform other job duties as directed by Employee's Leaders

• Skilled in Microsoft Office suite with entry level proficiency
• Skilled in administrative skills with entry level proficiency
• Ability to communicate in a flexible and effective manner
• Ability to learn computer programs and applications pertaining to Flight Operations and Base management
• Ability to handle multiple tasks simultaneously and work well in faced paced situations
• Ability to handle working within contractual environment of the Pilots
• Ability to handle sensitive and confidential information
• Ability to consistently maintain a positive attitude and demeanor
• Ability to work with a sense of urgency and take initiative in handling tasks, projects and assignments
• Ability to problem solve moderately complex issues
• Ability to be approachable and provide high level of Customer Service to both internal and external customers
• Ability to celebrate and recognize Customers and Peers for a job well done
• Ability to give and receive feedback and embrace change
• Ability to utilize resources for prompt turnaround on issues and assignments
• Ability to think strategically and work efficiently
• Ability to demonstrate proactive approach to work
• Ability to work independently, including being the only Employee at the Base for certain periods of time

• Required:
  
  High School Diploma or GED

• N/A…