Operations Support Specialist, Business

Overview

Operations Support Specialist is responsible for overseeing a diverse portfolio of accounts across the commercial, life science, corporate, and public venue sectors. This position requires close collaboration with both internal teams and external contractors, as well as the ability to manage and cultivate relationships with clients and UG2 leadership.

• Act as a trusted advisor on janitorial operations, project management, and client relationship management.
• Assist with periodic business reviews, KPI meetings, and monthly manager meetings to ensure operational efficiency and service excellence.
• Support account growth and expansion, managing vendor relationships, contract renewals, and pricing adjustments.
• Support recruitment, training, and onboarding of new employees within the service teams.
• Responsible for day-to-day operations to ensure smooth execution and the highest standards of service by directing internal teams and external contractors.
• Assist with regular, transparent customer-facing reports, including weekly updates, project schedules, and quarterly business reviews.
• Monitor and manage the financial performance of assigned accounts, ensuring effective resource utilization and the achievement of performance targets.
• Ensure that all services are delivered on time, within budget, and in compliance with applicable codes and regulations.
• Maintain continuous compliance with contract scope and assist in bid evaluations and proposal presentations.
• Ensure that services are performed safely and in compliance with Federal, State, and Local laws while upholding the highest environmental and safety standards.
• Represent UG2 at industry events, client meetings, and company functions, promoting business growth and strengthening key relationships.
• Travel as needed to troubleshoot problem accounts, assist with new account startups, and provide support to management teams across the country when needed and/or requested.

• Engage with all leaders and stakeholders.
• Engage with all employees.
• Engage with client and vendors.

• Operations:
  Proven track record working in complex janitorial commercial and life sciences service operations, including team development, vendor oversight, and consistently meeting high operational standards.
• Safety & Training: follow all safety protocols and developing technical training programs to maintain compliance with all relevant regulations.
• Language Proficiency:
  Bilingual in English and either Spanish, Portuguese, or both is highly preferred.
• Experience:
  
  Proven ability to work with both union and non-union environments.
• Flexibility to work nights, weekends, and holidays as required.
• Clean driving record and reliable transportation.

• Operational site-based role.
• Ability to lift up to 45 pounds.
• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, and walking.

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

• Entry level

• Full-time

• Other

• Facilities Services

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