Merchant Operations Associate

Merchant Operations Associate

Position:
Permanent | Salary: $35 - $45/hour

Global headhunting partner specializing in high‑end tech recruitment seeks a Merchant Operations Associate to support the recruitment and onboarding process of key merchants. This role involves reaching out to merchants, coordinating with Account Managers, and resolving onboarding bottlenecks. The position also focuses on merchant governance and experience (GNE) matters, strategic projects, and continuous improvement initiatives.

• Support the recruitment and onboarding process of key merchants. Reach out to merchants via email and phone based on provided leads, assist Account Managers in communicating TTS onboarding requirements, follow up on onboarding progress, and help resolve workflow bottlenecks.
• Follow up on key merchant Governance and Experience (GNE) matters: collect and clarify GNE issues faced by key merchants, coordinate with the GNE team and Account Managers to identify root causes, define solutions, support merchants in preparing appeal materials, and draft corrective action reports.
• Assist in key merchant strategic projects: collaborate with cross‑functional teams including Merchant, Product, Marketing, and Content teams to gather and consolidate project requirements. For complex tasks, support Account Managers in execution; for routine tasks, independently handle items based on data, such as priority SKU submissions and key merchant reporting under platform rules.
• Summarize and consolidate process, product, and data issues identified during key merchant onboarding, GNE, and project follow‑ups, and work with relevant teams to drive continuous improvements.

• 1+ years of experience in internet/e‑commerce, retail, merchant/product/content operations, project management, or governance and experience‑related roles.
• Bachelor’s degree or above.
• Basic data analysis skills; proficient in system tools, SQL‑based integrated data tools (no coding required), and Excel.
• Strong internal communication and collaboration skills; capable of handling cross‑functional communication with PM, operations, and business teams.
• Proactive attitude and strong project management skills; able to manage multiple tasks in a fast‑paced environment.

Intelli Pro was founded in 2009 and is a global leader in talent recruitment and human resources solutions. We are dedicated to providing unparalleled services to our clients, promoting employee growth, and establishing long‑lasting partnerships. Intelli Pro operates in the United States, China, Canada, Singapore, the Philippines, the United Kingdom, India, the Netherlands, and Germany.

The salary offered to successful candidates will be determined by various factors, including education, work experience, location, job responsibilities, certifications, etc. Additionally, Intelli Pro offers a comprehensive benefits package. All benefits are subject to the eligibility requirements.

Intelli Pro places great importance on diversity and will not discriminate based on race, color, religion, gender, sexual orientation, gender identity, ethnic background, age, genetic information, disability or any other protected group identity under the law. Intelli Pro accepts candidates of all abilities and ensures that the recruitment and interview processes meet the needs of all applicants. To learn more about our commitment to diversity and inclusiveness, please visit