Sales Support Associate

Overview

To ensure job description matches application’s expectations of duties

Date Updated:
January 2024 Version 1.0

Reports to:

Director of Sales

Location:

Top Hat Distribution

Employee Name:

Americann Made is a vertically integrated cannabis company. Our expertise in forming strategic partnerships within the cannabis community has allowed us to grow exponentially while remaining a privately funded company giving us the opportunity to deliver the best in cannabis genetics throughout California. With over 20 years operating in the State of California, Americann Made is a leader in innovation and execution.

Having multiple cultivation, distribution and manufacturing facilities along with 4 retail locations throughout Southern California, we can proudly boast that we are a true farm to head cannabis company.

Sales Support Associates will play a vital role in ensuring the efficient and effective operation of sales, customer service, and order fulfillment processes of HOTBOX distribution and fulfillment facilities. Plays active role assisting with reporting in various departments. This includes collaborating with sales, order fulfillment, delivery, accounts receivable, and training departments to gather and analyze data, generate reports, and provide insights to support decision-making and performance evaluation.

Sales Support Associates will be responsible for compiling sales performance metrics, order fulfillment status reports, delivery tracking data, accounts receivable aging reports, and training effectiveness evaluations. By actively supporting reporting and other sales related activities across departments, Sales Support Associates help to ensure transparency, accountability, and informed decision-making within the organization, ultimately contributing to the overall success and efficiency of sales and order fulfillment operations.

• Acting as a liaison between departments:
  Sales support associates need to effectively communicate and collaborate with various departments such as sales, order fulfillment, delivery, accounts receivable, and training to ensure alignment and coordination of activities. This can include assisting with customer inquiries, processing sales orders, preparing sales and other reports, and maintaining customer databases.
• Coordinating with the fulfillment team to ensure timely and accurate processing of orders, managing inventory levels, and addressing any issues or delays in fulfillment.
• Delivery coordination:
  Working with the admin and delivery teams to assist with the schedule and coordinate deliveries, track shipments, and address any delivery-related issues that may arise during or after the delivery has been completed.
• Accounts Receivable (AR) support:
  Assisting with invoicing, payment processing, and resolving any billing or payment discrepancies to ensure timely and accurate AR management as needed.
• Product knowledge training:
  When necessary, providing training and support to HOTBOX AEs and account’s staff on product knowledge, features, benefits, and any updates or new products to ensure they are well-equipped to assist customers effectively.
• Providing excellent customer service by addressing customer inquiries, resolving issues or complaints, and ensuring customer satisfaction throughout the sales and order fulfillment process.
• Data management:
  Maintaining accurate records of sales transactions, order status, customer information, and other relevant data to support business operations and decision-making.
• Problem-solving:
  Identifying and resolving issues or challenges that may arise in the sales, order fulfillment, delivery, or AR processes to ensure smooth operations and customer satisfaction.
• Proactively identifying areas for process improvement, efficiency gains, or cost savings within the sales and fulfillment operations and collaborating with relevant departments to implement improvements.

• Problem-Solving Abilities to identify issues, troubleshoot problems, and find solutions to ensure smooth sales and order fulfillment process.
• Strong mathematical, analytical, and organizational skills
• Computer…