GDD Services Manager

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This range is provided by ICANN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr - $/yr

• Define, implement, and manage service requirements in partnership with cross‑functional teams.
• Manage exceptions and escalations to service delivery by developing potential solutions and building cross‑functional consensus.
• Become the expert for assigned services; understand, represent, and communicate ICANN’s position on an issue to both internal and external audiences with assistance from senior staff or supervisor.
• Understand complex issues and compose concise written materials to inform and/or influence internal or external audiences.
• Analyze data to identify and implement improvements to existing services.
• Serve as a liaison for the registry operator and registrar community in the development and implementation of policies or procedures.
• Partner with the operations team to ensure the design and delivery of the service meet the intent of the service definition.
• Participate and lead cross‑functional project teams to drive change.
• Work constructively with other ICANN org departments and the community to implement consensus policy recommendations developed by the community.
• Be an exceptional team player and be comfortable working in a highly diverse, multicultural, and dynamic environment.
• Other duties as assigned or requested.

• Experience documenting requirements for a product or process.
• Utilizes project management skills with experience in managing projects from concept to implementation.
• Strong oral and written communication skills in the English language with demonstrated ability to effectively inform and influence.
• A creative problem solver with experience negotiating with internal and external partners.
• Experience with analyzing and interpreting policy and contractual provisions.
• Highly organized and detail‑oriented with the ability to manage work on concurrent projects.
• Demonstrates a strong work ethic and is committed to seeing tasks through to completion.
• Broad knowledge and experience in public policy research and analysis is a plus.
• Commitment to organizational principles of accountability and transparency.

• Bachelor’s Degree required, Master’s degree preferred in International Relations, Public Policy, or a related field.

• Minimum of 6 years of experience in a related industry.
• Experience working in the domain name industry is a plus.
• Experience working with contracts and legal documents or managing vendors is a plus.

• Fluency, both written and spoken, in English is required.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

• International travel may be required to support ICANN‑related meetings as requested for lengths of 7‑10 days for each trip, approximately three times per year, likely on different continents.
• Comfort level with an international work environment that requires availability at times outside normal business hours, seven days per week.