Wholesale Routing & Fulfillment Associate

Wholesale Routing & Fulfillment Associate

We are seeking a highly organized and detail‑oriented Wholesale Routing & Fulfillment Associate to support logistics and wholesale channel operations for key global retail partners. This role requires strong analytical capabilities, excellent communication skills, and the ability to manage high‑volume, fast‑paced operational workflows. The ideal candidate is process‑driven, proactive, and experienced in wholesale fulfillment and routing compliance.

Position Title: Wholesale Routing & Fulfillment Associate
Location: Los Angeles, CA 90038
Type: 3-4 Month contract, with potential to extend based on performance & business need
Pay rate: $28/hr – $30/hr.

• Monitor and manage all wholesale B2B outbound order activity across U.S. and EU 3PL partners
• Track and validate order progress from purchase order receipt through shipment confirmation
• Ensure compliance with all routing, ticketing, packaging, and labeling requirements by retail partners
• Create, review, and validate outbound shipping documentation, including Bills of Lading (BOLs), packing slips, UCC labels, and commercial invoices
• Partner cross‑functionally with carriers, 3PLs, and internal teams to manage routing and tracking requirements
• Investigate and resolve backorders, short shipments, delivery delays, and freight exceptions
• Perform root‑cause analysis and implement corrective actions to prevent recurring issues
• Track, analyze, and report weekly and monthly KPIs including OTIF, routing compliance, processing time, throughput, and chargeback trends
• Analyze shipping performance and capacity constraints and provide process improvement recommendations
• Create, document, and maintain SOPs based on retailer routing guides and operational requirements
• Interpret and enforce compliance requirements to mitigate penalties and chargebacks
• Compile and organize supporting documentation for chargeback disputes, including EDI logs, carrier confirmations, and tracking data

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations, or a related field
• 3+ years of experience in wholesale operations, logistics, order fulfillment, or supply chain operations
• Experience with international shipping and retailer routing requirements strongly preferred
• Advanced proficiency in Microsoft Excel and Google Sheets (including formulas, XLOOKUP/VLOOKUP, Pivot Tables, and automation)
• Experience working with ERP systems (Net Suite preferred)
• Familiarity with WMS and 3PL systems and related reporting tools
• Experience with Smartsheets and workflow or process management tools preferred

Lexy Hartwell