Product Manager

You’ll make and defend product decisions with incomplete information, competing input from Sales, Customer Success, and Engineering, and real consequences for automation, customer experience, and revenue.

There is no consensus‑by‑default and no fully defined problem space.

With Flip’s AI‑powered call automation, you will set direction, navigate hard tradeoffs, and own outcomes within a defined scope.

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real‑world product behavior.

You’ll synthesize input from Engineering, Customer Success, Sales, and Product Insights into clear product definitions and decisions. You’ll make deliberate tradeoffs between automation, customer experience, revenue impact, and technical complexity, using call data and customer feedback to guide iteration, ship continuously, and improve outcomes.

• Owning the roadmap and priorities for your product areas, and the outcomes they produce
• Deciding what to build, change, or stop based on real customer behavior and call data
• Improving automation and customer outcomes, and owning the results when metrics move, or don’t
• Defining product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
• Shipping high‑quality product consistently in a continuous release cadence
• Making clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
• Aligning Engineering, Customer Success, and GTM around decisions, priorities, and expected impact

• You have strong product judgment and are comfortable owning decisions within a defined scope.
• You balance customer experience, technical constraints, and business outcomes without defaulting to consensus.
• You are hands‑on, data‑informed, and comfortable defining, shaping, and owning a product area end to end.
• You bring 3+ years of experience in product management or a closely related role, ideally on small, fast‑moving teams.

Within months, you are the clear owner of your areas of Flip’s product. You’ve shipped meaningful improvements that materially increase automation, improve customer experience, and strengthen Flip’s competitive position. Engineering, Customer Success, and GTM teams rely on you for clear direction and execution.

• Owns outcomes, not tasks, and is accountable for the impact of their decisions.
• Challenges assumptions and changes course when the product or data proves them wrong.
• Communicates decisions clearly, makes tradeoffs explicit, and moves the product forward under uncertainty.
• Collaborates effectively without defaulting to consensus, using judgment and evidence to set direction.
• Experience with AI‑driven products, automation systems, or voice interfaces.
• Previous experience in early‑stage or fast‑growing startups.

• International teams across the US, UK, and Canada.
• Raised $30M+ to date, including a recent $20M Series A.
• Comprehensive healthcare and unlimited vacation, with scheduled time off.
• In‑office 5 days per week.

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.

Compensation Range: $110,000 – $160,000 USD

Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.