Business Systems Analyst

DIVERSITY IS A STRENGTH

Across our team,we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse customer base. We want every person who joins our team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law.

That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

We are seeking a Business Systems Analyst to support the Product Development team by serving as an analytical and operational liaison between Product, Technology, Operations, Case Management, Financial Administration, and other business stakeholders. The role translates business needs into clear requirements and development documentation, coordinates testing and release readiness, provides application training and support, and helps manage key product-related operational activities throughout the case lifecycle.

The position provides day-to-day execution support that enables senior product leadership to focus on product strategy, roadmap planning, stakeholder engagement, and broader portfolio initiatives.

• Gather, document, analyze, and validate business and functional requirements for internally developed applications and related business processes.
• Create and maintain user stories, acceptance criteria, process flows, functional documentation, and supporting requirements
• Document software defects, enhancements, and development stories for internal applications, including sufficient detail for Development and QA teams to evaluate and execute the work.
• Support backlog refinement, sprint planning preparation, requirement clarification, and release readiness activities.
• Develop and maintain User Acceptance Testing (UAT) plans, test scripts, expected results, evidence, and defect documentation.
• Coordinate UAT activities for completed development and execute functional and regression testing for code fixes, enhancements, and new feature releases.
• Track defects through resolution, retest corrected functionality and validate delivered functionality against approved requirements and acceptance criteria.
• Provide application training and functional user support, including development and maintenance of user guides, job aids, and process documentation.

• Competitive base salary compensation
• Discretionary bonus plan
• Medical, dental, and vision coverage (self and family)
• Critical illness, accident, and hospital indemnity coverage
• Employer matched 401(k) retirement plan
• Company paid holidays
• Generous PTO program
• Opportunities for advancement and career development

• Bachelor’s degree in business, Information Systems, Computer Science, or related discipline, or equivalent professional experience.
• Two (2) to five (5) years of experience in Business Analysis, Systems Analysis, Product Support, Software Testing, Product Operations, or a related field.
• Demonstrated experience documenting business requirements and coordinating or executing User Acceptance Testing (UAT).
• Strong analytical, organizational, written, and verbal communication skills.

• Experience working in Agile or Scrum environments;
  Azure Dev Ops, Git Hub, or similar work-management tools;
• Knowledge of the Software Development Life Cycle (SDLC);
• Experience supporting internally developed applications; and familiarity with claims administration, legal administration, financial administration, privacy, records retention, or compliance processes.